COINS Analyst
Department: Information Technology
Employment Type: Permanent - Full Time
Location: Kings Cross
Reporting To: Bhavin Patel
Description
Are you skilled in supporting and analysing financial applications? Join our team as a COINS Analyst to help ensure smooth and efficient operation of our core financial and commercial systems, with a primary focus on COINS ERP.
Key Objectives:
* Provide daily 3rd line support and administration of COINS ERP and other core financial systems.
* Collaborate with the service desk to resolve issues effectively and support system changes and improvements.
* Act as a trusted consultant to internal teams, delivering efficient assistance, analysis, and application maintenance.
Key Responsibilities
* Administer COINS ERP, managing user setup, access maintenance, and core modules across Finance, Commercial, HR, Payroll, Plant & Fleet.
* Analyze and troubleshoot application issues, perform fault analysis, and lead change management tasks.
* Oversee system upgrades, UAT management, and coordinate with Careys IT team for infrastructure support.
* Maintain governance standards, enhance system performance, and support data analysis using tools like Power BI.
* Manage ETL processes via COINS BI Analytics, and liaise with 3rd-party vendors for issue resolution.
Person Specification
* Experience: in COINS ERP, ERP maintenance, and financial systems support.
* Technical knowledge: in application platforms, IT hardware/software, and financial processes.
* ITIL certification: (preferred), degree in Computer Science, and familiarity with integration and web services.
* Analytical and problem-solving: Ability to diagnose and resolve complex issues while ensuring high levels of accuracy.
* Organisational skills: Excellent time management, with the capacity to prioritise and execute tasks to meet tight deadlines.
* Attention to detail: High degree of accuracy in data handling and reporting, with a focus on maintaining system integrity.
* Communication skills: Ability to articulate complex technical information to non-technical users, and engage confidently with stakeholders at all levels.
* Customer-oriented approach: Committed to providing exceptional service and support, with a proactive, solution-focused attitude.
Benefits
Why Join Us? Be part of a collaborative, innovative team where your expertise in system support and development will drive our success. We value growth, continuous improvement, and customer focus.
* 26 days holiday plus bank holidays
* Private Healthcare
* Company Pension
* Hybrid Work Pattern
* Volunteering Days - With Careys Foundation - or other organisations that are important to you
* Health Care Cashplan
* Cycle to work scheme
* Car Leasing Scheme
* Discounted Gym Membership
* Life Assurance
* Buy/sell holidays
* Other discounts and Cashback plans
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