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Vehicle Technical Support Executive
Salary/Rate: £33,000/Annum
Location: Hook, Hampshire
We are looking for an experienced Vehicle Technical Support Executive to join our busy bodyshop based in Hook, Hampshire.
The job in a nutshell
Salary: £33,000 per annum
Up to 10% bonus yearly
Monday to Friday and every other Saturday
Type of employment: Permanent
Requirements for a Vehicle Technical Support Executive:
1. Being an escalation point for vehicle complaints and the Customer Operations Team.
2. Reviewing & authorising vehicle repair authorisations requests from garages & associated suppliers in order to maintain effective cost control & departmental parameters.
3. Recommending repair solutions that help resolve the Customer issue with a faff-free approach.
4. Liaising with consumers via email, telephone & live chat ensuring a faff free service is given throughout every interaction both pre sale & post delivery.
5. Work closely with colleagues & key suppliers to deliver a first class customer experience.
6. Supporting/coaching non-technical colleagues with vehicle issue queries.
7. Reviewing and providing solutions, responses & advice on technical issues across all makes & models of vehicles.
8. Looking for ways to improve consumer satisfaction by proactively managing our customer needs and highlighting opportunities for development.
Things we’re looking for in you:
1. You’ll need to be able to problem solve and recommend repair options for vehicles.
2. Experience within the motor trade, either as a technician, or at an OEM/Fleet management environment, working within a complaints, warranty or technical capacity will be needed.
3. Understanding of the customer journey and the importance of delivering a great customer experience is essential.
4. Excellent communication skills with a passion for finding solutions and a keen eye for next issue avoidance.
5. Well-organised with excellent attention to detail and the ability to multi-task.
6. Must hold a level 3 Vehicle Maintenance & Repair NVQ or equivalent. We would also be interested to talk to you if you have recent experience in body & paint repairs.
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