Oakley Recruitment is working in partnership with an organisation based in Tamworth. This is an excellent opportunity to join an expanding team as a Collections Customer Service Executive. Culture and Environment Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it. Personality Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard and it will pay off. Creating a positive first impression is essential and wanting to do a good job. Experience In a telephone based customer service role is required. If this personality resonates with you, get in touch as this could be the next career step in your journey. Reward 37.5 hours per week, Monday -Thursday 9am-5:30pm, Friday 9am-5pm £150 per month bonus Gifted birthday holiday day Free parking Excellent onboarding Key Responsibilities: Contact customers who are in arrears to resolve outstanding payments through a one-call resolution approach. Handle inbound calls relating to overdue accounts and general customer service queries. Process payments over the telephone securely and efficiently. Issue copy invoices, statements, and other relevant paperwork as needed. Collaborate with the team to ensure a seamless and positive customer experience. Skills: Excellent telephone manner: Confident, articulate, and professional. Team player: Someone who thrives in a collaborative environment. Calm under pressure: Able to maintain professionalism and find solutions. Personable and presentable: Polite, approachable, and customer-focused. Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.