Account Manager duties and responsibilities
An Account Manager serves as the single point of contact for all customer inquiries about the accounts they manage. Other duties and responsibilities an Account Manager may perform include:
Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
Raising clients’ business concerns and needs to the company’s management
Negotiating and closing business contracts with existing and new clients
Delivering sales pitch to prospective clients
Preparing and presenting business and account updates to the company’s management and clients
Monitoring the budget of the client, explaining costs or expenditures and discussing new terms if necessary
Following up clients to ensure they are satisfied with the company’s products or services
Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reactions