Marketplace Customer Service Advisor
Reporting to the Account Manager, you will be the first point of contact to the Customer, ensuring they receive a professional service, and being responsible for Customer Queries, Returns and liaising on several Marketplace Platforms including Amazon, eBay and OnBuy.
Summary of Role Responsibilities:
1. Dealing with Customer Queries
2. Managing Returns
3. Responding to Marketplace e-mails
4. Supporting the Sales Team
5. Inputting Sales Orders if required
6. Listing Products on various Marketplaces including Amazon and eBay
7. Other related duties as required
Required Experience or Qualifications:
1. Have a passion and understanding of Online Marketplace(s)
2. Customer service experience desirable but not required
3. Ability to demonstrate experience of working in a team
4. Excellent verbal, written communication, and interpersonal skill
5. Proven experience of problem solving and working on own initiative
6. Computer literate
Preferred Experience or Qualifications:
1. JBA preferred but not required
2. A willingness to learn and be open to change
3. Achievement against targets and Key Performance Indicators
4. Understanding of the 'Online' world of eBay and Amazon
5. A positive attitude and work ethic
The Company
evo - a powerhouse of brands.
evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation.
We recognise that our people are at the heart of our culture here at evo and we are proud to employ over 2,000 people across our industry leading brands:
VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples.
The Benefits
* Flexible working
* Pension contributions
* Cycle to work scheme
* Employee Assistance Programme
* State of the art IT equipment
* Volunteer days
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