NHS AfC: Band 7
Main area
PP
Grade
NHS AfC: Band 7
Contract
Bank
Hours
Flexible working - 37.5 hours per week (Bank)
Job ref
343-6911272-AL- DNM
Site
Epsom and St Helier NHS Trust
Town
St Helier
Salary
£29.74 - £47.58 Bank
Salary period
Hourly
Closing
31/01/2025 23:59
As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The Planned Care Divisional Quality and Patient Safety Coordinator will work as part of the Planned Care Divisional management team and will support the Planned Care management team with coordinating and overseeing quality processes to support patient safety, experience, and clinical outcomes.
The Planned Care Quality and Patient Safety Coordinator will support education and training for staff within the Division on aspects of quality and processes for managing the dimensions of quality (risk management, health and safety, clinical governance, complaints management, audit, etc.). The post holder will promote a psychologically safe culture in which reporting of incidents is actively supported. They will facilitate and coordinate learning responses in line with the Patient Safety Incident Response Framework (PSIRF) and the Trust’s Patient Safety Incident Response Plan (PSIRP). The post holder will support improvements in the quality of clinical care and patient safety through sharing of lessons learned as a result of learning responses and supporting implementation and embedding of required practice changes within the Division.
The Planned Care Divisional Quality and Patient Safety Coordinator will offer advice, support, and mentorship to service leads on the management and investigation of clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved.
Main duties of the job
1. To support the process and management of incident review and grading of all reported incidents.
2. To promote a just culture of openness, responsiveness, and compassionate engagement with staff, patients, families, and carers, in line with PSIRF and Duty of Candour.
3. To support the coordination and completion of learning responses using the Patient Safety Incident Response Framework, including presentation in a timely manner in accordance with Trust policy.
4. To work with service leads to undertake analysis of their incident reporting profile enabling internal benchmarking, deep dive analysis, and preventative actions to be undertaken as required to support understanding and improvement in practice.
5. To offer advice, support, and mentorship to service leads on clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved.
6. To support processes in place to track and monitor completion of all levels of incident investigation ensuring that 90% of cases are completed within required timescales escalating concerns to the Quality and Patient Safety Manager.
7. Advise on incident investigations and as necessary support Learning Response Panels.
8. To work with the Divisional Quality and Patient Safety Manager and audit team engaging with, and supporting, the development of the Divisional Quality Half Day agendas.
9. To attend the Divisional Quality Half Day meeting supporting administration as required.
Working for our organisation
The Staffbank Benefits include:
* Weekly Pay
* Free Compliance Checks
* Access to Mandatory Training
* Flexible Working
* First refusal over agency
* Access to an NHS email giving you further access to NHS Discounts such as the Blue Light Card & Health Service Discounts
* Access to NHS Pension
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity, and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
OUR MISSION: 'TO PUT THE PATIENT FIRST BY DELIVERING GREAT CARE TO EVERY PATIENT, EVERY DAY'
There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward but could help to transform the lives of our patients and visitors.
Detailed job description and main responsibilities
1. To work collaboratively with the Datix Manager and Divisional Quality and Patient Safety Manager to ensure that Datix Dashboards within area of responsibility are functional and fit for purpose.
2. To support the drafting of quality reports for the Division and the process of developing mitigating actions.
3. To work collaboratively with the Complaints and PALS teams supporting the triage of complaints and concerns, providing advice to the teams and, where required, escalating concerns to the Divisional Quality Manager.
4. To work collaboratively with the Trust Clinical and Effectiveness Audit Manager and Divisional audit leads to understand and support both the national and local audit agenda within the Division.
5. To work with the audit leads to ensure that any associated audit requirement as a result of incident and risk management issues is appropriately progressed and reported.
Person specification
Experience
Essential criteria
* To have at least 5 years previous experience in the Mechanical Engineering environment.
* To have completed a full recognised apprenticeship.
Desirable criteria
* To have experience of working in Healthcare premises.
Knowledge and Skills
Essential criteria
* To have the ability and knowledge to do multi-skilled work in both mechanical and electrical engineering disciplines.
* To have specialist knowledge of steam utilisation.
* To be able to read and understand complex technical drawings.
Desirable criteria
* To have specialist knowledge of sterilisers or disinfector washers.
Our mission: ‘to put the patient first by delivering great care to every patient, every day.’
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward but could help to transform the lives of our patients and visitors.
We offer all employees some fantastic staff benefits and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.
FURTHER INFORMATION
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