Customer Services Co-ordinator (CSC)
100% | Dunston, Stafford
Your Tasks
* Maintain records, information flow & administrative detail
* Process drop ship and UK distribution sales orders
* Process corresponding purchase orders
* Manage call off orders
* Ensure compliance with transfer pricing regulations
* Issue and track new account opening forms for the credit assessment process
* Manage consignment stock
* Process proforma orders
* Stock receipting
* Maintain accurate stock records, FIFO by LOT number
* Participate in the annual stocktake
* Manage out of specification reports
* Material damages and returns via workflow
* Re-stocking charges
* Manage customer complaints
* Deal with colour match requests
* Adhere to samples procedure
* Process test plate, blocks and tensile bars orders
* Process C of A's requests
* Maintain up to date data sheets and regulatory information, REACH, RoHS, WEEE
* Respond to customer survey requests
* Demonstrate motivated behaviour and take ownership of customer issues
* Provide excellent product and customer service
* Adhere to good Management practice documenting customer interactions
* Cooperate with and operate within Company guidelines, processes and ethics
Qualifications
* Good general education
* Excellent written, social and verbal communication skills
* Good Microsoft Office skills
* High degree of organisation, problem recognition and dispute resolution
* Experience in providing customer support, enquiry handling and communication
About Us
Read more
We look forward to receiving your application documents including salary expectations and earliest possible starting date.
Please send them by e-mail to: robert.davies@uk.emsgrivory.com
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