NHS North Of England Commissioning Support Unit
Cedars Medical Group, Burnopfield, Newcastle upon Tyne NE16 6HU
Job Type: Permanent
Main duties of the job
The post will involve working as part of a small reception and admin team to provide a combination of reception work and general practice administration. Excellent customer service skills, good telephone manner and strict confidentiality are essential. Experience of working as a receptionist and administrator in a GP practice setting is preferred.
About us
This is an excellent opportunity to join an established team, at a friendly, high achieving and forward thinking semi-rural practice, based in the village of Burnopfield. Our practice is in a unique location near to Gibside, bordering both Gateshead and Durham.
Job responsibilities
The purpose of the role is to:
1. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
2. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
3. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Person Specification
Experience
* IT skills in the use of Microsoft products (Word, Excel etc).
* Experience of Systm One/Emis.
Qualifications
* Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills.
* NVQ Level 2 in customer care/admin or equivalent.
* Experience of working within the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS North Of England Commissioning Support Unit
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