Food and Beverage Manager - Inverness Castle Experience
The Food and Beverage Manager will be the Inverness Castle Experience’s hospitality expert, providing strong leadership, direction and vision across the venue and all F&B services. The post holder will be directly responsible for the management of food and bar services at Inverness Castle.
The F&B Manager will be strategically accountable for the profitable growth of F&B and will have overall responsibility for the operational delivery and development of F&B products, ensuring offerings deliver high quality and customer experience while growing in profitability and consistency.
The post-holder will also be responsible for health and safety, legal compliance, procurement and supply structures, and the development of these processes to ensure an operating platform that supports sustainable and competitive commercial activity across the business.
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. To anticipate visitor expectations and market trends and continually review business models and product and service offerings to maximise customer experience and profitability.
2. To consistently demonstrate strong food production and product creation capability and be accountable for raising F&B standards through championing flavour, presentation and production standards of food and drink offerings.
3. To be accountable for the development of operational strategies and delivery plans to ensure that the F&B business exceeds the targets for customer experience, operational delivery and business growth.
4. To lead the development of imaginative menus alongside the Head Chef taking into account the audience mix, seasonality, mix of daytime/evening consumer needs and requirements to develop a strong local provenance.
5. To develop profitable pricing structures and processes to ensure that budgeted Gross Profit and payroll costs are achieved and where possible improved upon.
6. To work closely with the Head of Inverness Castle Experience and the Marketing Manager to raise the profile of the Inverness Castle Experience locally and nationally, identifying and leading on F&B related campaigns, events and awards opportunities.
7. To oversee compliance with food safety, health and safety and other legislation and to introduce and embed procedures which will mitigate potential risks of non-compliance at an early stage.
8. To lead on alcohol licensing across all F&B events, and hospitality operations and to oversee all associated training and accreditations, legal representation and legal compliance.
9. To negotiate all supplier agreements across the department to ensure that both price and quality are prioritised and where possible seeking upfront or retrospective discounts based on volume purchases.
10. To lead the F&B team by attracting, recruiting, training and appraising talented personnel.
11. To develop the F&B staff, by empowering, supporting, encouraging and motivating.
12. To develop a staff training plan and to supervise the delivery of in-house and external training, through developing a ‘learning culture’ within the team.
13. To maintain a proactive contract management approach to concessions operators and other suppliers, ensuring partnership development at all times.
14. To establish and monitor budgetary targets, service levels, KPIs, schedules, policies and procedures.
15. To enforce adherence to legal requirements, industry and company regulations and quality standards.
16. To ensure all records are maintained correctly and consistently by routine and spot checks.
17. To report routinely to senior management on key performance indicators including sales results, productivity, margin management and net profit achievement.
18. To ensure income is maximised through efficient purchasing, creative marketing and merchandising.
19. To ensure robust procurement practice in both financial and quality delivery, regularly monitoring suppliers and tendering contracts of scale.
20. To deputise for the Head of Inverness Castle Experience in his/her absence.
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