About the role
Do you fancy working for a company who believes in promoting from within?
We are recruiting a full time Collections Agent / Administrator, based at our Deeside site, to proactively chase outstanding debt that is referred to Head Office for collection from branches.
In the role, you will also negotiate repayment plans for customers and process payments by card.
Whilst it\'s not essential to have experience of legal procedures, part of this role includes liaising with our Legal Department to provide instructions or information relating to files referred for Legal Action.
You\'ll also prepare a Period End reporting pack for distribution to Operations / Senior Management team as well as prepare and distribute weekly report to Operations/Directors of branch balances.
Role Responsibility
* Recovering debt using communication methods such as letters, telephone and text
* Taking decisions including referring to solicitors for legal action
* Reconciling Bad Debt G/L accounts at period end
* Handling company and customer queries
* Providing reports and bad debt figures as required
* Using own initiative to problem solve
* Working as part of a supportive team & providing holiday/sickness cover to the Team
You will need
1. Experience in Collections
2. Ability to work unde...