We are seeking a friendly and professional Reception Team member to join our organization in Salisbury, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.
Responsibilities
* Greet and welcome guests in a warm and professional manner
* Handle guest inquiries, complaints, and requests efficiently and courteously
* Manage check-in and check-out procedures, ensuring a smooth process for all guests
* Respond to phone calls, emails, and in-person inquiries promptly and accurately
* Coordinate with other departments to fulfill guest needs and resolve any issues
* Maintain a clean and organized reception area
* Process payments and handle cash transactions accurately
* Assist with administrative tasks such as filing, data entry, and report generation
* Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
* Ensure compliance with all safety and security procedures
Qualifications
* Strong customer service orientation with a friendly and professional demeanor
* Excellent communication and interpersonal skills
* Ability to multitask and prioritize in a fast-paced environment
* Detail-oriented with strong organizational skills
* Proficiency in basic computer applications and hotel management systems
* Experience with OPERA CLOUD system is preferred
* Previous experience in a similar reception or customer service role is an asset
* Problem-solving skills and ability to handle challenging situations with tact
* Flexibility to work various shifts, including weekends and holidays
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