Daniel Owen Agency are seeking a Deputy Account Manager to join a leading transport and facilities management company. This role involves ensuring contractual KPIs are met, overseeing a team of Duty Managers, and supporting the Account Lead in delivering high-performance service. You will manage key accounts, monitor staffing levels, and collaborate on ad-hoc projects to maintain client satisfaction and operational efficiency.
Key Responsibilities:
Directly manage and support Duty Managers, ensuring performance is in line with company standards and providing ongoing mentoring and development.
Ensure cleaning, security, and other site standards are met while staying within budgeted hours and resources.
Collaborate with the Account Lead on regular projects, audits, and reporting to achieve consistent service delivery.
Oversee recruitment, staffing levels, and effective training to ensure compliance with Health & Safety guidelines.
Manage risk assessments, maintain up-to-date staff training records, and carry out necessary disciplinary actions when required.
Foster strong client relationships, attend regular review meetings, and assist with resolving contract issues promptly.
Ensure all Health & Safety requirements are adhered to and communicate any concerns in a timely manner.Requirements:
NEBOSH qualification.
Previous management experience, preferably within a client-facing role.
Ability to travel between sites as required.
Strong problem-solving and multita...