To make available a sufficient number of safe and presentable Brompton Hire bikes to meet network demand. Youll be working alongside a team of equally passionate and dedicated people with terrific communication and people skills and a genuine desire to provide excellent customer service. Your duties will be to provide first class customer service, product information and advice, ensuring repairs and maintenance is carried out in a timely and thorough manner thereby ensuring that our reputation of excellent customer care is upheld. Benefits at Brompton: Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills. Flexible working 9 Day Fortnight Annual Leave 25 days annual leave, plus all UK bank holidays. Competitive Salary Plus workplace pension scheme and profit share bonus. Brompton Discount - Get ready to bike in style, as all employees receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too. Staff Loan Bike All employees are eligible to receive a Brompton Bicycle which they can use free of charge for up to 3 months Onboarding Induction New starters will enroll on a 3-month onboarding induction programme with a welcome pack goody bag as well as a factory tour, meet&greet with the Chiefs and an afternoon bike ride. There are also opportunities for work experience in the Covent Garden shop floor. Free Breakfast Unlimited, all-day access to an array of fruit and cereal On-Site Canteen Staff can enjoy subsidised hot meals, snacks and refreshments at our in-house Handlebar Café Breakout Areas Unwind on the mezzanine floor which contains a ping-pong, foosball and pool table and other games like darts and a giant Connect-4 Social Activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), volunteering activities and family fun days just to name a few. Learning and Development - Access to free LinkedIn Learning and opportunity to devote some of your time at work to personal development. We value professional development and actively promote internal promotions and opportunities. Benefits - Workplace Pension Scheme, Care and Health Support, Flexible Working, Cycle to Work Scheme and other benefits. Mental Health We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges. Theres also Head Space, Bromptons approved wellness program for employees. Paid Leave We offer an enhanced Family, Paternity and Maternity leave pay. Main duties Check the safety and presentation of all bikes available for hire on a prescribed routine. Provide a first class repair service at the docks and for bikes returned to the factory/Unit9 Plan a routine to visit all docks at least once per month. Organise collection and storage of repair bikes and bikes not required for immediate hire. Ensure accurate repair records are maintained and, in particular, docks IT records properly reflect bike status. Liaise closely with the Operations Manager on a daily basis. Liaise with the Brompton Bicycle Technical Support Organisation. Track turnaround times for queries; co-ordinate this across departments where necessary. Be a visible and accessible point of contact for the team at all times and the wider company so that customer service issues can be discussed and advised on. Review systems and processes in place to improve team efficiencies. Work with other departments to ensure customer service levels are consistent. Provide engineering feedback to the bicycle design, technical support and quality control teams Ensure a high standard of conduct at all times through leadership and example. Provide support to Brompton Bicycle Hire Marketing team events. Manage the company vehicle. Skills/Experience Proven experience as a bike mechanic Clean, valid driving license Strong problem-solving skills Desirable Bike Mechanic qualification- Cytech or a diploma Ability to work on their own and in a team ADZN1_UKTJ