Job Title: Warranty Administrator
Location: Castleford, WF10
Salary: Between £27,000 - £31,000 (depending on experience)
* 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
* Pension Scheme & Life Assurance
* Discount on Service, Bodyshop and Parts
* 1 day each year to volunteer for a charity of your choice
* Access to Perks at Work discount website
Role is full time and permanent.
Monday to Friday – 42.5 hours a week
Our client is an independent dealer group which operates a network of 61 dealership sites in the UK and channel islands.
They are now looking for a Warranty Administrator to be based from their Castleford Dealership.
The role will be based full time from our clients dealership in Castleford for your 3 month probation, once this has been passed you will then be able to move on to hybrid working in month 4.
Job Purpose:
To drive the standard in customer care and provide an efficient warranty claims process in support of the business. To maintain electronic and paper information, and ensure they are up-to-date at all times. To provide time-sensitive information reports and respond to queries within a reasonable time frame and deliver outstanding customer service to internal and external customers at all times. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects
Key Responsibilities and Accountabilities:
* Work effectively and efficiently on a wide variety of tasks within a specific area with the intention of helping our client meet its corporate objectives.
* Manage and process all warranty-related paperwork effectively and efficiently.
* Manage workload effectively, in response to requests from colleagues and manager.
* Apply time and resources effectively to meet task deadlines.
* Anticipate customer needs and takes a proactive approach to workload.
* Look for new ways to undertake tasks more effectively
Essential Skills and Abilities:
* Use of Microsoft Office Suite e.g. Excel, Word. Outlook
* Administrative experience
* Ability to work to deadlines
* Excellent communication skills
* Manufacturer’s warranty experience
* Use of Kerridge
* Dealership experience
Candidate must have a full and valid driving licence and live within commutable distance from their Castleford dealership.
Candidates must have previous experience of Warranty work in a car dealership.
To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment on email: or call 0191 8237799
Requirements
Essential Skills and Abilities:
* Use of Microsoft Office Suite e.g. Excel, Word. Outlook
* Administrative experience
* Ability to work to deadlines
* Excellent communication skills
* Manufacturer’s warranty experience
* Use of Kerridge
* Dealership experience
Benefits
* 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
* Pension Scheme & Life Assurance
* Discount on Service, Bodyshop and Parts
* 1 day each year to volunteer for a charity of your choice
* Access to Perks at Work discount website