Job Description - Assistant Club Manager (HOT0BDEN)
Job Number:
HOT0BDEN
Work Locations:
Hilton Glasgow Hotel 1 William Street Glasgow G3 8HT
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!
A WORLD OF REWARDS
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking (depending on availability)
* Discounted Taxi when public transports stop running
* Guest Experience Day after successfully passing probation
* Modern and inclusive Team Member’s areas
ESSENTIAL FUNCTIONS:
1. Planning Activities:
o Prepare the annual training plan overview and ensure that investment is budgeted.
o Produce the monthly group exercise program.
o Ensure scheduling is maintained in line with productivity guidelines and that training is planned effectively.
o Schedule own time effectively around critical business process and peak trading periods.
o Contribute to and review the club promotions plan.
2. Directing Activities:
o Lead your team to deliver ahead of the targeted KPI improvements.
o Support the team by being in the operation during peak periods.
o Ensure a safe, secure and stimulating environment is provided for members and colleagues in all club areas.
o Ensure all members and hotel guests receive a friendly, efficient service.
o Deal with any member problems effectively and refer any which you cannot resolve to the club manager.
o Demonstrate an awareness of member priorities and anticipate needs.
3. Staffing Activities:
o Provide team with the clear purpose they require, support with relevant learning experiences and feedback.
o Observe and coach team to ensure they are continuing to develop their skills.
o Work to ensure that the club has appropriate resource and succession plans.
4. Controlling Activities:
o Maintain productivity and expense performance in line with targeted improvement.
o Ensure compliance with all company financial procedures.
o Make the appropriate resource adjustments to forecast variances.
SPECIFIC JOB KNOWLEDGE, SKILL, ABILITY and BEHAVIOUR REQUIREMENTS
The individual must possess the following knowledge, skills, abilities and behaviours and be able to perform the essential functions of the job, with or without reasonable accommodation.
Leadership: The ability to envision possibilities, contribute to high performing teams, and inspire passion.
Customer Focus: The ability to proactively sense and take action on customer needs and opportunities.
Living the Values: The ability to inspire day to day demonstration of the Hilton values.
Judgement: The ability to process information effectively.
Results Focus: The ability to deliver results and solutions and keep the focus on driving customer value.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
* Provide training to other hotel team members on club procedures.
* Ensure that all management related systems are maintained.
* Participate in system development projects and quality enhancement pilots.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation:
* Experience within a fitness role along with supervisory preferred.
* Customer focus and track record of success.
* Able to work flexibly to suit the hours & needs of the business.
* Strong leadership and interpersonal skills.
PREFFERRED QUALIFICATIONS
* College certification or experience equivalent.
* Significant experience in a Management role within the leisure industry.
* Certificated learning in delivering training, coaching and performance management techniques.
GROOMING
All team members must maintain a neat, clean and well-groomed appearance.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
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