The Role
At Charles Tyrwhitt, our purpose is to make it easy for men to dress well, and we can't do that without our specialist teams.
This time, we're on the lookout for an Assistant Store Manager to work with Wayne and the Team at our store in Westfield Stratford City!
What you will be doing
The Assistant Manager role is a key function in the store's leadership structure, with the main objective to influence and exceed sales targets, maximise KPI goals, ensure an excellent customer service experience, and drive the operational metrics of the store. You'll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager.
Strong selling skills and product knowledge are key in delivering a high level of customer service, so the Assistant Manager will train the team on CT's service and selling standards and will encourage the sales team to utilise all store and business training tools, which include commercial reports, VM directives, and courses on the Tyrwhitt Academy, to ensure all colleagues can be the best they can be. The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution-led approach.
Aside from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement, HR, Health and Safety, and compliance.
What we are looking for
This role specifically requires:
* Previous retail management experience
* Proven ability to lead, inspire and motivate others to achieve and work to very high standards
* Coaching and leadership skills
* Highly commercial with strong analytical skills
* Stock management and loss prevention experience
* Knowledge of understanding systems with a good understanding of Microsoft Office
* Strong relationship building skills and stakeholder/customer management
What you can expect from us:
* Competitive salary and an excellent quarterly bonus scheme
* Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
* An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
* You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
* We will help you get to work too! We have a great cycle to work scheme and relocation packages to support career development
* We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities, and team-building events happen regularly.
* We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos.
* The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service, and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Who we are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men, no matter their shape or size, should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago, and whilst Charles Tyrwhitt is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion.
At Charles Tyrwhitt, we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers, and giving back to charity to support those in need.
‘I am Proud and Free to be me!’
Tyrwhitteers are a diverse, passionate, and entrepreneurial bunch. We enjoy a fun, engaging, and rewarding culture, where everyone is empowered by our 3 BE-liefs: “BE the BOSS”, “BE the CUSTOMER”, and “BE the BEST”.
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