* Ensure all on-duty personnel maintain high professional standards and discipline.
* Deliver daily briefings to client management, MadiganGill Contracts Manager, covering night shift reports, incidents, and contractual matters.
* Engage with the Contracts Manager regularly to fulfill contractual obligations and address ad hoc requests efficiently.
* Ensure compliance with GDPR and CCTV Code of Practice and train new operators on RBKC CCTV systems.
* Monitor access control systems.
* Review all incident reports prior to issue of the client, noting methods learnt and actions.
* Manage keyholding systems.
* Escalate incidents and accidents to MadiganGill Contracts Manager as per assignment instructions.
* Regular site visits - completing visit report (both in and outside of working hours)
* Proactively visit sites within 24 hours of any incident
* Educate team members on escalation procedures for defects, ensuring proper reporting to RBKC Helpdesk and Kensington Town Hall Security control room.
* Report any system malfunctions immediately to RBKC Helpdesk and client management.
* Uphold professionalism, integrity, and ethical conduct always.
* Fulfill the contractual hours.
* Maintain full knowledge of RBKC emergency procedures and any temporary operational instructions and make the team aware of all emergency procedures.
* Maintain the high scorings of KPI's by delivering a good service.
* Manage scheduling systems (Guardhouse) to ensure proper allocation of contractual and non-contractual hours.
* Administer and oversee the holiday scheduling system to ensure compliance with allocated leave periods.
* Ensure all security personnel possess valid SIA licenses and company-issued identification.
* Ensure all staff members adhere to the corporate dress code and uniform requirements.
* Conduct investigations and leverage available technology to compile comprehensive reports for the client.
* Assist staff experiencing welfare-related challenges and escalate concerns to the Contracts Manager or HR.
* Promote a center of excellence in customer-focused approach among security personnel, ensuring prompt response to client needs.
* Report all security breaches, including burglary, theft, trespassing, vandalism, or threats to life and property, to the police, client, head office, and HR.
* Immediately report any instance of personnel being under the influence of alcohol or unauthorised substances.
* Undertake additional tasks as required by the client or your management.
* Maintain the highest professional standards while representing the company and client.
* Represent MadiganGill Security & FM Services to the best of your ability.
* Conduct audits of security operations across all RBKC sites as per client instructions.
* Prepare and submit accurate crime reports for any security breaches or break-ins to the client and management team.
* Meeting note taking (where applicable HR etc)
* Monitoring workforce for lateness, days off etc.
* Completing night worker assessment forms
* Ensuring site Training documents are issued and stored
* Conducting probation reviews and appraisals
* Review and amend site Risk Assessments & Method Statements