An exciting opportunity has arisen to join the Paediatric Management Team as a Business Support Officer. This pivotal role will provide essential management support to ensure the effective performance of administrative teams, aligning services with agreed activity levels, quality standards, and budgetary constraints.
The successful candidate will be highly organised, able to prioritise their own workload, meet tight deadlines, have excellent written and verbal communication skills and take responsibility for meeting appropriate targets, driving service improvements, and contributing to the development and delivery of high-quality healthcare services.
You will be able to work flexibly, as required, to support areas of high demand within the paediatric management team and will enjoy developing relationships and working closely with a range of internal and external stakeholders including the senior leadership of the service.
Why Join Us?
This is a fantastic opportunity to play a key role in shaping and supporting paediatric services within the Trust. You will work in a dynamic and supportive environment, with opportunities for professional growth and development.
Main duties of the job
Key Responsibilities:
1. Administrative Oversight: Oversee the performance of administrative teams, ensuring services are delivered to high standards within the allocated budget.
2. Service Improvement: Collaborate with cross-service teams, Trust-wide colleagues, and senior managers to develop and enhance paediatric services.
3. Project Management: Plan, manage, and deliver a portfolio of tasks and projects, ensuring alignment with organisational goals.
4. Resource Allocation: Support the effective targeting of resources, monitoring and evaluating projects to ensure timely and efficient delivery.
5. Analysis and Reporting: Provide high-quality support, including complex data analysis, drafting correspondence, reports, and stakeholder communications across multiple specialties.
6. Communication: Foster accurate and open communication with internal and external stakeholders, ensuring the effective coordination of activities.
7. Team Collaboration: Be a key member of the paediatric management team, supporting strategic objectives and enhancing stakeholder relationships.
Person Specification
Qualifications:
* Relevant qualifications or equivalent experience in business administration or healthcare management.
Skills:
* Strong organisational, analytical, and communication skills with the ability to manage multiple priorities.
Experience:
* Proven track record in administrative or management roles, preferably within an NHS or healthcare setting.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients' homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job Responsibilities
1. Responsible for a team of administrative staff.
2. Lead/support specific project work as required.
3. Promote positive working relationships with staff, Services, and Clinical Managers within the Trust.
4. Lead, motivate, support and manage the departments team of staff through process of change, supporting the continuous development of change management skills throughout the directorate.
5. Provide first line management to appropriate team members to include recruitment and selection, managing the staff appraisal process, agreeing Personal development plans and objectives.
6. Delivery of timely team briefs to team members.
7. Challenge, influence and work with various teams of staff for the continual improvement of standards.
8. Work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery of targets and contribute to the implementation of solutions.
9. Support training and induction of new starters.
10. Participate in the involvement of patients and representative groups in service planning and development as required.
11. To be responsible for investigating both formal and informal complaints at the appropriate level, ensuring they are dealt with sensitively, determining and implementing any action that is required.
12. Analyse data and produce reports to both the Patient Service Manager and Operational lead of the teams performance as required.
13. Develop successful working relationships with external partners and internal colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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