We have an exciting opportunity for a Fulfilment Supervisor to join us at our brand new Basildon Hub, working any 5 days in 7, across 2 shifts AM and PM which typically run 06:00-14:0014:00-22:00
We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.
Job purpose:
As a Fulfilment Supervisor, you will receive support and guidance from the Operations Manager while leading a team of Warehouse Operatives. Your primary responsibilities will include ensuring compliance with quality standards and achieving the highest possible throughput. You will utilize best practices and provide comprehensive staff training to meet and exceed productivity and CPU targets.
You will be accountable for:
Supervision and Operations Management
* Overseeing Warehouse Operatives and managing operations within your zone. This includes monitoring throughputs, ensuring optimal parcel presentation, maintaining productivity levels, and achieving forecasted CPU against budgeted targets.
Client SLA Management
* Within your zone, managing and upholding Client SLAs by working through Aged Order and other available reports, providing regular updates to the Shift Manager.
Performance Management / Training and Development
* Conducting regular coaching sessions, one to one’s performance reviews, and team meetings with Warehouse Operatives to drive continuous improvement. Providing comprehensive training to new and existing warehouse colleagues on picking, packing, and stock control processes to ensure tasks are completed without service risks.
Health & Safety Compliance
* With the support of the Shift Manager, overseeing all health and safety, hygiene, and quality audits, including risk assessments and safe systems of work within your zone during shifts.
Operational Excellence / Hight Performance Culture
* Promoting and driving consistency to ensure the delivery of exceptional operational standards. Leading by example to foster a high-performance, people-oriented culture within your area that encourages innovative thinking.
Skills & Qualifications:
* PC literate with a working knowledge of Microsoft Office.
* Highly numerate, skilled and experienced in MS Office with strong analytical skills.
* Experience of working in Distribution Management along with a customer-focussed industry, logistics or retail industry.
* An understanding of KPIs and their drivers.
* Strong communication, motivational and effective stakeholder management skills.
We offer an excellent remuneration package with fantastic opportunities for progression .
Apply Today!
If you are ready to develop your career in an empowering, growing yet supportive business then why not join us
At Evri, we don’t just accept difference — we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
Free digital GP service for all colleagues and their family
Wagestream - access a portion of your earned income before payday
Free basic Will and discounted partner mirror Will for all colleagues
Bonus schemes (grade dependent)
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Flexible working hours
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates