Job Title: Mobile Network Manager
Location: Coventry
Hours:The basic contractual hours will be Monday - Friday, 40 hours per week, shifts between 7 a.m. & 5 p.m. with an unpaid lunch break of half an hour.
Reward Package
* Competitive Salary
* 25 days annual leave + bank holidays
* Management Bonus scheme
* Company Car/ Car Allowance
* Pension Scheme
* Perkbox
* Life Assurance
* Employee Assistance Program
* Training & Development Opportunities
* Free Parking
* Service Awards
Company
At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.
This means our focus is:
* Faster and agile fleet management
* Operational excellence
* Capture long term profitable customers
* United Group for stronger market leadership
* Secure our great people and our assets
We value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen.
Our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us!
Role
Our growth strategy is gathering momentum and with more new customers coming into the Fraikin portfolio, we have an exciting new opportunityfor aMobile Network Manager to join our team based at our Head Office in Coventry. Reporting to our Head of Technical Network.
Our ‘Workshop on Wheels’ service is a key component of our Strategy to offer Customer Service Excellence to our growing and established customer portfolio. Our Mobile Technician Network operates across the UK, providing M&R services at Customer locations to keep our customers Safe and, on the Road, ensuring that the vehicles we maintain and repair are compliant and Customers have the full confidence in the service we provide. The Mobile Network Manager Drives this agenda for quality, cost reduction and to enhance the VOR performance. A key role in our Management Team that ensures productivity is optimised, and that scheduled and unscheduled work is planned and reported for the business against KPI’s. The role will also have direct line management responsibility for 3 Mobile Network Controllers and a parts administrator.
General Responsibilities
* Carry out any reasonable instruction as directed by a Manager [or Director].
* Always Deal with all internal and external customers in a professional and courteous manner.
* Always maintain a high level of dress and appearance adhering to PPE where the role requires.
* Attend any training sessions as requested and adhere to all company regulations.
* From time to time, you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.
* Efficient planning and management of the territory.
Job Specific Responsibilities and Accountabilities
Health, Safety and Environment
* Accountable for ensuring compliance throughout all locations of responsibility against the companies Health and Safety Policies and Procedures.
* To challenge inappropriate behaviours or conduct in relation to Health and Safety incidents to drive 'best practice' standards throughout the organisation.
Mobile Network
* Delivering a planned forward schedule of events for daily management.
* Deliver high quality and reliable service to customers, including customer meetings.
* Ensure customer needs are exceeded.
* Continues improvement with a clear focus on upscaling of operations and supporting commercial team on tendering of additional work.
* Increasing sold hours by maximising current resources and bring outsourced work in-house.
* Communicating with internal functions to ensure customer and mobile network performance is challenged and praised when appropriate.
* Operate with a 'lean' methodology of event consolidation to ensure vehicle uptime is prioritised, placing an emphasis on value rather than cost with clear explanations.
* Provision and monitoring of KPI figures.
* Ensure work is loaded geographically to minimise excessive travel
* Development, management and compliance of engineering policies and procedures.
* Investigate repair failing and any compliance issue and MOT fails in the mobile network.
* Carry out any ad hoc operational duties to ensure that business KPI's are reached.
Management
* Leads a culture that promotes responsibility, Equality, Diversity & Inclusion, is aligned to Company strategy and which respects the wellbeing of all colleagues.
* Management of the team to include monthly 1:1's performance appraisals and employee relations & engagement matters (Absence and Wellbeing / Communications / Discipline & Grievance).
* Direct line management responsibilities for the Mobile Network Controllers/ Parts Admin
* Indirect management of mobile Technicians, ensuring they have the correct support, direction and have opportunity to meet with management to discuss topics.
* Responsible for encouraging and supporting the development of all employees both within the direct and in-direct population of their remit. This involves both the organised formal development and local activities which may be required.
* Ensure all employees are adequately trained and have the correct tools to complete their role and responsibilities.
* Managing headcount and resources.
Key Performance Indicators
* Creating monthly, quarterly, annual reports highlighting performance against objectives and budgets
* Labour accuracy (Mobile Technician Time Recording)
* First Time Fix Rate
* Mobile Technician Productivity (Labour Hrs/Travel Time/Over time)
* WIP – Job Processing (time to final cost, close and invoice)
* Correct recharge values on jobs
* Van Stock accuracy
* Overtime, Absence and Turnover rates.
* Training objectives
* General HS&E compliance matrix
* Quality controls on mobile network
To perform the job role successfully, the role holder must perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform in the role.
Person Specification (Qualifications, knowledge, Skills, and Experience)
* Previous experience within a customer management role is essential. Ideally this experience will have been managing multiple customers involved in different marketplaces.
* Technical knowledge of light and heavy goods commercial vehicles and good understanding of vehicle engineering and road transport law.
* Previous experience in managing vehicle Engineers / Technicians in a workshop or mobile maintenance operation.
* Detailed understanding of workshop management, fleet management and rental industry within the commercial vehicle and trailer industry.
* Experience of scheduling/planning of events in a previous role (this would include planning a very large number of events across multiple locations on a daily basis which are planned in advance).
* Previous experience of managing a fleet of vehicles/drivers is essential for this role.
* Excellent communication and organisational skills (both verbally and in writing), as well as the ability to work well under pressure.
* Highly skilled in use of Excel, Other Microsoft Office programmes and Computer systems that are integrated across the business.
* Excellent organisation and time-management skills.
* Excellent attention to detail.
* Excellent communication skills and the ability to deal with people at all levels.
* Mechanical qualifications to City and Guilds level 3 or equivalent standards.
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