A fantastic opportunity has opened up for you to join a high growth multi-award winning mail order business operating in the public/private sector, with around 100 employees. We are proud to have won many awards including the Queen’s Award for Sustainability 2022 and the Staffordshire Business of the Year Award 2022.
We are seeking a determined individual with a wealth of credit control experience that is able to effectively recover outstanding debt from existing customers. The candidate must have a positive attitude and be results driven.
Key Duties Responsibilities
1. Obtain commitments to pay through telephone calls and email communication with customers.
2. Managing key accounts.
3. Reconciling payments, invoices, and credit notes.
4. Reporting any account customer issues to customer services.
5. Setting up new account customers.
6. Reviewing new credit account applications.
7. Monitoring & Insuring credit limits.
8. Negotiating payment plans with struggling debtors.
9. Sending out statements and chasing letters.
10. Maintain relationships with existing and new customers, ensuring exceptional customer service is always provided.
Person Specification
1. Have minimum of 2 years’ experience in credit control or debt collection.
2. Excellent telephone skills – both inbound and outbound calling.
3. Strong IT skills including Excel to an advanced level.
4. Accountable and conscientious.
5. Meticulous attention to detail.
6. High standards of accuracy.
7. Positive and vibrant attitude.
8. Adaptable and personable.
#J-18808-Ljbffr