The main purpose of this role is to support the Site / Account Manager by ensuring the site is supervised efficiently and effectively and that the specified cleaning standards are met and maintained.
Key Responsibilities:
* To support and assist your Site / Account Manager in their duties.
* To ensure cleaners are trained and records are maintained effectively.
* To ensure any site regulations and Company policies are adhered to.
* Liaising with customer/client as and when required.
* Undertake own cleaning duties, and cover cleaning, as and when required.
* To supervise employees to ensure specified cleaning and work standards are maintained at all times, highlighting any issues to the Site / Account Manager.
* Welcome, induct, and train new/relief cleaners ensuring they understand their roles and complete training records to ensure accuracy.
* Check attendance and time-keeping of employees; notify Site / Account Manager immediately of relief requirements and of any failures to adhere to Company/Region reporting procedure.
* Ensure all staff wear the correct company uniform, are polite, and represent Churchill in a positive manner.
* Inform Account Manager immediately of any vacancies and provide support in appointing cleaners.
* On a daily basis update and check site communications book, and take action as requested.
* On a weekly basis complete & submit required paperwork on time, including timesheets.
* Order cleaning materials, and ensure they are available on site in the appropriate location.
* Supervise and co-ordinate periodic project work (if applicable) and any additional work that has been quoted and agreed as required by the client.
* Assist (as required) with monthly quality audits and take corrective action as necessary.
* Ensure you are aware of and understand the site folders, and that they are up to date.
* Assist and support the Site / Account Manager in their duties and undertake any additional duties.
* Undertake training as necessary and appropriate.
* Any other reasonable request/duties as required by the client/company.
Health and Safety:
* To take reasonable care of your own health and safety.
* To take reasonable care not to put other people at risk by your actions.
* Not to interfere with or misuse anything provided for health, safety, or welfare.
* To report any injuries, strains, or illnesses you suffer as a result of your work activity.
* To inform Churchill if something happens that might affect your ability to work.
* If you drive or operate machinery, inform Churchill if you take medication that may impact your safety.
* To co-operate with Churchill, ensuring that you receive training to enable you to undertake work activities safely.
* To ensure that staff receive quality induction and training to carry out their duties safely.
* To facilitate communication and provide feedback as necessary.
* To ensure that all equipment within their control is serviced and maintained safely.
* To ensure that health and safety arrangements are regularly monitored and reviewed with their line manager for effectiveness.
* To ensure compliance with all Churchill’s safety policies.
* To inform Site / Area Manager immediately of any non-compliance or issues.
* To be responsible for the safe use and care of equipment and materials.
Person Specification:
* To contribute to the development and implementation of the overall ethos/work/aims of Churchill.
* To work in accordance with Churchill’s policies.
* Live within commuting distance of the site and able to travel to other local sites as requested.
* Able and willing to work unsocial hours as necessary.
* Compliance with Safety requirements for operatives.
* Maintain effective and professional relationships with team members and customers.
* Previous supervisory experience, preferably within the cleaning industry (not essential).
* Experienced in providing exceptional customer service.
* Demonstrates initiative and the ability to multi-task under pressure.
* Able to work independently or as part of a team.
* Able to train and coach employees both formally and informally.
* Working knowledge of Health and Safety systems in the cleaning industry.
* Able to lift and carry heavy equipment, furniture, and rubbish.
* Able to wear personal protective equipment as supplied.
* An effective communicator with a good understanding of English.
* Able to plan and prioritise workload to ensure objectives are achieved on time.
* Able to identify problems and take appropriate action to resolve them.
* Able to follow instructions on the use of cleaning materials and machinery.
* Able to attain a consistent standard of service in cleaning duties.
* Able to adhere to manual handling and health and safety regulations.
* Flexible approach to work.
* Uses judgement to know when to ask for help and guidance.
* Takes responsibility for own work and demonstrates initiative.
* Records information accurately and pays attention to detail.
Skills and Abilities:
* Experience of working within a client-facing environment.
* Experience of cleaning duties (desirable).
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