Service desk advisor. Office based full time role
Car driver required due to location, Free on site parking !!
£24500 - £25350 Plus quarterly bonus !!
Are you looking for a role working within a team utilising your customer service skills ?
This role is based in modern offices between Wickford and Chelmsford. They are looking for someone with excellent telephone skills to be part of a team working together to deliver the ultimate hire experience. Your role will involve:
To update and assist customers after the initial sales process to advise them on deliveries etc. You will work within a team and have the support of a team supervisor and a Customer Service Manager
ROLE & RESPONSIBILITIES:
• Respond to customer enquiries by phone, email, web queries
• Provide ETAs
• Work closely with the transport planners
• Resolve customer issues
• Answer all incoming service calls
• Respond to all customer emails
• Manage and resolve all queries on the service log
If you are looking for an opportunity and have telephone based customer service, logistics advisor, helpdesk or office based telephone based customer service experience please contact me to discuss this role.
Due to the rural location it is essential that you are a car driver but this role offers free parking !!! If you are interesting in joining this fantastic team contact me now