Job Description
1. Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets;
2. Propose and negotiate renewals taking into account the renewal & pricing rules in place;
3. Engage in upsell and cross-sell opportunities to increase the contract value;
4. Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader;
5. Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface);
6. Follow up with clients on actual usage of the services acquired and work with them to improve this indicator;
7. Update the specific CRM applications;
8. Provide reports and information regarding the portfolio managed;
9. Prepare presentations, graphs and analytical reports as required;
Qualifications
1. Previous experience in a similar position of at least 3 years, in Financial/ Business Information industry;
2. Beneficial to have certificate or degree in Finance / Management or related disciplines;
3. Strong interpersonal skills and able to work well with all levels across the region;
4. Medium Level English (written and spoken);
5. Microsoft Office Applications: Outlook, Word, Excel.
Additional Information
1. Learning and development opportunities through internal/external courses and trainings;
2. The opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field;
3. Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance;
4. Regular and interesting team building activities.
5. Vendors discount programs (Therme, WorldClass, Bookster, Lensa, etc);
6. Fruit day in the office;
7. Other benefits (lunch tickets, gift tickets for Christmas and Easter, vacation tickets);
8. Hybrid way of work;
9. Flexibility of the working program in the desired interval in the morning.
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