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We’re looking for
Someone to lead our busy operation, ensuring the daily operations plan is executed safely, legally and on time.
Reporting directly to the Senior Operations Manager, this role is responsible for overseeing the operation, ensuring customer requirements are met and company policies and procedures are followed. Supporting the Senior Operations Manager in developing the site, ensuring customer service levels remain high and site teams are managed effectively. Responsible for the day-to-day management of the team ensuring they are managed in line with company policies and procedures.
Pay, benefits and more:
We’re looking to offer a salary of up to £34,000 per annum. In addition, we offer 25 days holiday plus bank holidays, as well as the option to buy additional days. You’ll have access to a variety of high street discounts as well as a cycle to work scheme, a workplace pension and many other perks.
What you’ll do on a typical day:
1. Overall responsibility for the management of customer stock from receipt to final last mile delivery for all customers. Working with IKEA (but not limited to this).
2. Working with the Senior Operations Manager on operational costs, achieving budget whilst identifying and then delivering cost reduction within the site.
3. Develop and manage site KPIs in line with customer SLAs.
4. Provide leadership and direction to the team.
5. Motivate, coach, and develop a high performing Hub team.
6. Proactively plan and engage with other departments to ensure a collaborative approach and effective resolution of issues.
7. Be the point of contact for the customer.
8. Build strong relationships with internal and external stakeholders.
9. Create and drive a culture of continuous improvement and lead process improvement activities.
10. Manage resources to maximize service and efficiencies.
11. Investigate all system and stock issues. Manage missing & damage reports.
12. Lead external suppliers/subcontractor relationships and KPIs via agreed review processes.
13. Lead the store trunking operation, ensuring smooth transport of LCD.
14. Create and maintain a culture where Health and Safety is a priority.
15. Ensure vehicle compliance is always adhered to.
What you need to succeed at XPO:
1. Essential: It’s important you have exposure to working in a fast-paced environment – no two days will be the same and we need you to think on your feet.
2. Essential: You must have experience working in a Transport Shift Management position – managing drivers and office staff.
3. Essential: Support and encourage a good team working spirit and ensure that all stakeholders work effectively and communicate frequently to achieve the business objectives.
4. Desirable: Have a working knowledge of Transport Legislation / WTD / Drivers hours.
5. Desirable: CPC in National Road Haulage.
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