This is the Job Role: Incident Coordinator Salary: £22,200 Location: Remote Contract: Permanent/Full-time Working hours: Shift working Mon-Fri 8am-6pm, Sat 9am-1pm Do you have contact centre experience? Would you like to start a career within one of the UKs most trusted organisations? We may have the opportunity to kick start your journey Joining us in Accident Management as an Incident Coordinator, you will be speaking with AA Business to Business customers who have been involved in a road traffic collision and offering great customer service at a time when they may be feeling upset, anxious and worried. You will be taking first notification of accidents and insurance related incidents and managing the repair process until the car is delivered back to the customer post repair. Professional communication is key in this role as you will be in contact with various suppliers at all levels, both verbally & in writing. What will I be doing? Managing the end-to-end process to minimise timings and costs, working within defined SLAs Maintaining customer engagement, keeping them informed at every step of their journey Protecting the customer by ensuring they receive the most appropriate and cost effective solutions for both their repairs and their vehicle replacement options Utilising our customer databases, ensuring accuracy and real-time updates are logged to ensure everything we have recorded is current and relevant Liaising and building strong relationships with customers and both internal & external stakeholders What do I need? Given the nature of the role and the interactions with our customers, you will need to have experience dealing with customers in a telephone based role, with motor insurance or claims knowledge an advantage. A strong attention to detail is a must in order to ensure that, not only are the details correct on our systems, but also that the customer receives the correct solution and there are no delays to the processing of any incidents. What’s in it for me? As a valued AA recruit, you will be eligible for our staff benefits including; The opportunity to join and learn within a team that’s as driven as they are supportive 23 days annual leave Free AA breakdown membership Employee discount scheme, giving you great discounts on healthcare, shopping, holidays and more Discounts on AA products including car/home insurance Access to employee inclusivity awareness networks Dedicated Employee Assistance Programme and a 24/7 remote GP service for your family Worksave pension scheme with up to 7% employer contribution