We are working with a well-established IF Firm based in Glasgow that is looking to take on a new Practice Manager. We are looking for a candidate who is very experienced in a similar type of role, who is flexible and who can effectively communicate with their team. You will need to have excellent problem-solving skills and be able to prioritise your workload whilst working independently or as part of the team. This will be a hybrid working position, and we are looking for candidates who have previous experience working within the Financial Services industry as either an administrator or team leader. Responsibilities: Provide high-level technical and administrative support to the Advisers/Practice Manager; Deal effectively with queries from clients and other parties through effective communication; Be the point of escalation for complex client queries, liaising with the respective adviser, clients and third parties as appropriate; Ensure Practice Support Specialists perform their key functions consistently and efficiently through effective people management skill and processes; Provide technical support and training to new/junior staff joining the practice; Manage holiday bookings for team members; Deal effectively with queries from clients and other parties through effective communication; Ensure that files are complete with all required client identification documentation and necessary application forms; Process applications accurately and record the required management information; Progress complex applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner; Knowledge, experience and skills: Senior administration experience of working within an IFA Firm or investment/wealth management environment practice; Experience of managing workflow, systems and procedures; Knowledge of relevant regulation and legislation. Experience with client management systems such as Salesforce. Experience of managing client accounts and relationships; Excellent face-to-face and telephone client interaction skills and ability to build rapport swiftly; Experience of Microsoft Office (Outlook, Word, PowerPoint, Excel); Strong attention to detail; Manages time effectively with the ability to multi-task; Keeps calm when faced with conflicting demands and handles these effectively; Demonstrates a positive attitude at all times; Works well on own tasks as well as on shared goals as part of a team; Open to change with a creative approach to problem-solving. Professional and confident in dealing with people, working with total discretion at all times