Due to continued growth, our client based near Royston is looking for a customer success administrator to join their training team within their operations department, reporting into the Customer Success Lead. This is a full-time, permanent role and the working hours are 9.00am-5.00pm, Monday-Friday. This role is paying £24,500-£26,500 depending on experience.
Key Responsibilities:
Project Coordination
* Supporting all areas of project coordination from our clients such as setting up projects and work.
* Supporting with closing off projects, collecting and collating feedback from all Stakeholders.
* Supporting the Operations team to produce contract performance data for account management reporting.
* Supporting the Operations team in all aspects of administration of delivery provided, including setting up, PDF conversion and any other internal processes.
* Attending Associates days as required.
* Inputting data into systems and databases which includes evaluation data and confidential Equalities data.
* Contributing to the smooth f low of work by taking enquiries for work and passing incoming calls to the appropriate department/person.
* Meeting or exceeding the Quality Delivery Plan standards and contributing to the review of these standards at regular intervals.
* Printing and binding of materials when needed and management of our external printing supplier.
* To re-order consumables as required.
Accreditation
* Administering all aspects of the accreditation process for training courses including registering learners, records of learning and certification.
* Administering the email, including managing post course submissions and allocating assessors, chasing and sending assessment forms.
* Administering course attendance certificates and external accreditation certificates processes.
Compliance
* Adhering to and working in accordance with agreed Company policies, procedures
* and practice, inclusive of Health & Safety at Work requirements and Equal Opportunities.
* Ensuring compliance with our Information security policies, identifying if/when stakeholders need additional support to remain compliant with ISO27001 and
* CE/CE+.
* Complying with company document management system and version control.
* Adhering to company brand in all correspondence and materials delivered by the company, by applying consistent, marketing-approved templates for all activities.
* Developing and maintaining a positive relationship with clients and their staff, as well as with associates.
* Undertake any other duties necessary to this position as reasonably delegated by the SLT or Line Manager.
Person Specification:
* Previous experience in business support administration.
* Experience of using CRM databases such as Salesforce is preferred but not essential.
* Excellent verbal and written communication skills with attention to detail.
* Proficient Microsoft software skills – including Word, Excel and PowerPoint.
* Self-motivated with the ability to work well in a fast paced, dynamic team environment.
* Ability to engage with all Stakeholders in a confident and professional manner