Trade Sales Assistant
Brookers are a family-owned Builders Merchants and homeware stores based in Hitchin and Stevenage in Hertfordshire. We have been trading since 1876 and are still a family business, with the same ‘people before profits’ values. When you join Brookers, you are more than a number or just an employee; you become part of the extended Brooker family, and we want you to share and believe in our values.
Our aim is to provide a great working environment where you feel valued; where everyone is treated with respect; where colleagues help and support each other; you are listened to; and you are recognised for your contributions.
Opportunity:
Due to internal career progression, the following role has become available. Brookers are seeking an experienced Trade Sales Assistant to help maximise sales and assist the company in delivering a first-class customer service experience.
The role is a full-time position and will be based at our Stevenage Branch which is based on Gunnels Wood Road. The role reports to the Branch Supervisor & Product and Store Manager.
Main Duties and Responsibilities:
* Build ongoing relationships with both trade and DIY customers by providing friendly assistance to customers both in-store and over the phone.
* Handle transactions accurately, including cash, card, and account payments.
* Complete any necessary paperwork related to customer accounts and stock.
* Operate paint mixing machines and other required equipment.
* Assist in managing stock, ensuring deliveries are checked, stored correctly, and the store is well-maintained.
* Notify your manager of any stock discrepancies.
* Ensure products are well-stocked, correctly priced, and clearly labelled.
* Always keep the store tidy and safe.
* Prevent waste and damage to stock and equipment.
* Assist with stock counts and report any theft or security concerns.
* Support colleagues and maintain a professional appearance.
* Provide Saturday cover on a rota basis at our Hitchin Branch.
About You:
* Previous experience in a similar role or environment (preferably in retail or a customer-facing position).
* A passion for providing exceptional customer service, ensuring every customer feels valued.
* Excellent verbal communication skills and the ability to build positive relationships with customers and colleagues alike.
* Confidence in handling a variety of customer situations, with a calm and friendly approach to resolving issues.
* Strong attention to detail, especially when it comes to stock management, pricing, and store presentation.
* A proactive attitude, with the ability to take responsibility and work independently while also being a team player.
* Flexibility to assist in different areas of the store and cover shifts when required.
Benefits:
* Competitive rates of pay in line with National Living Wage.
* 28 days holiday (including bank holidays) - (pro-rata for part-time employees).
* Full staff uniform.
& (after qualifying periods):
* Employee Profit Share Scheme - designed to give all our employees an equal share of the trading profits from the business. We do this to help involve, encourage and reward employees, in the belief that it will also help to improve business performance.
* Staff discount.
* Auto-enrolment pension scheme (age and hours will apply).
* Free on-site parking at all our sites.
Job Types: Full-time, Permanent
Pay: £11.44 per hour
Expected hours: 40 per week
Additional pay:
* Loyalty bonus.
Schedule:
* Monday to Friday.
* Weekend availability.
Education:
* GCSE or equivalent (preferred).
Experience:
* Retail sales: 2 years (preferred).
* Customer service: 2 years (preferred).
Licence/Certification:
* Full UK Driving Licence (required).
Work Location: In person
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