What you'll be doing
1. You'll be the main point of contact for contractors in your assigned team
2. You'll book and confirm appointments with customers using their preferred communication method
3. You'll maintain records of regulatory certificates and contract documentation, ensuring compliance
4. You'll manage contract meetings, preparing agendas, capturing minutes, and tracking actions
5. You'll monitor contractor KPIs and quality measures, promptly identifying and addressing issues
6. You'll manage supplier invoices, spotting discrepancies and ensuring value for money
7. You'll support internal teams with co-ordination of projects
8. You'll help resolve customer concerns when contractors are working in their homes
About the teams
Asset & Estates team: Looks after the shared spaces and buildings that our residents call home. In this role, you'll help administer the contracts for services that maintain communal areas like hallways, stairwells, and outdoor spaces, ensuring these areas remain safe, clean, and welcoming for everyone.
Complex Works team: Coordinates larger repair and improvement projects in our properties. In this role, you'll help administer the contracts for more substantial work—like bathroom renovations, kitchen upgrades, or structural repairs—ensuring projects are properly documented, scheduled, and completed to high standards.
What you'll get in return
Beyond a salary of £24,431 and the chance to make a real difference every day, you'll get:
9. A salary increase to £27,431 on successful completion of key milestones during and on completion of your probationary period
10. 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
11. Your birthday off as an extra holiday
12. Up to 10% matched pension contribution
13. Hybrid working (3 days office, 2 days home)
14. Flexible benefits which might include a Health Cash Plan
15. Access to an Employee Assistance Programme for your own wellbeing
More about you
You're organised and detail-oriented with excellent communication skills and a commitment to quality and service.
You handle multiple priorities while maintaining accuracy — perfect for this busy role where attention to detail is crucial. You take pride in keeping accurate records and building positive relationships with contractors and colleagues.
You're proficient with Excel and can navigate multiple platforms with speed and accuracy. While specific systems training will be provided, your comfort with technology and ability to switch between platforms efficiently is essential.
You have proven experience in a customer service setting with the ability to handle challenging situations professionally. You demonstrate resilience and a positive approach in interactions with both customers and colleagues.
While experience in property services isn't essential, your interest in contract administration and customer service will help you thrive in this role.