Regional Operational Trainer
Serco Environmental Services
Location: Home Based with regular national travel
Job type: Permanent, full-time
Working Hours: .5 hours per week
Serco’s Environmental services team provide a complete waste and recycling service on behalf of residents and communities from contracts across the UK. This role will work to provide effective operational at depot training, coaching and mentoring across all Environmental services contracts to ensure the safe, professional, and efficient delivery of operational Refuse and Recycling services within a demanding commercial environment.
Key Accountabilities
1. Deliver operational training including “Train the Trainer” sessions to upskill operational supervisors on how to deliver key objectives and tasks to the workforce
2. Drive improved communications and operational effectiveness.
3. Identify knowledge gaps or mandatory training needs and agree a learning plan with contract Managers to create bespoke operational learning plans.
4. Identify and share best practice, creating a standardised approach to allow consistent monitoring and improvement opportunities across all contracts, offering suggestions and ideas for improvements in service provision.
5. Review all operational training materials to ensure that they are current and up to date and to ensure that everyone is using the same Version.
6. Establish an effective process to support training reviews and compliance.
7. Support in the maintenance of the Learning Management System to ensure that all training records are kept up to date and are compliant against mandated, regulatory, and statutory requirements.
8. To ensure that all training documentation is completed and recorded in the compliance centre and the Learning Management System in a timely manner.
What I need to do the role?
9. Working knowledge within Waste industry
10. Experience of working in a manual and/or field-based workforce.
11. Experience of delivering effective training and coaching in an operational waste environment
12. Experience of using IT applications (MS Office and Industry Related Systems) at an advanced level
13. Ability to plan, create and embed bespoke training plans ,forecasting delivery up to 6 months ahead
14. Effective communication and interpersonal skills
15. Ability to work on own initiative, prioritising and managing workloads
16. Full driving licence is essential.
17. Must be willing to travel nationally across England on a regular basis.
What we offer:
18. Competitive pension scheme; matched up to 6% and Life Insurance
19. Agile working opportunities
20. Career progression Scheme
21. days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum
22. Access to employee support services
23. Inclusion in our Local Government Partnership Engagement activities throughout the year
24. Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
25. The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion