Call Handler
Rail Replacement Coordinator
Salary £31,720
Location Glasgow City Centre
My client services millions of rail and bus passengers everday across the UK.
They are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic bus industry
Key Responsibilities
To plan and manage replacement buses and coaches to provide journeys to a timetable when the rail service is disrupted due to pre-planned and emergency requirements.
Responsible for the quality of customer-focused response.
To provide efficient and effective administrative support.
Work effectively with external suppliers and colleagues.
Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions of safety.
To undertake any other duties commensurate with the role
Skills, Knowledge and Expertise
An individual who can develop effective working relations with suppliers and colleagues
Can handle high pressure situations in a calm, professional and logical manner.
It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
The posts involve shift-working on a rota basis covering Middle and Late shift patterns
Must own a smart phone device
Shift Pattern – runs on a 4 week rotation.
7 days 7am-3pm, 4 days off
7 days 11pm – 7am, 3 days off
7 days 3pm – 11pm, 4 days off
7 days 10-6pm, 3 days off
Interested? Get in touch with David Colquhoun at (url removed)
HRC Recruitment is an equal opportunities employer and all applications will be treated as such