Are you passionate about IT and technology? Do you thrive in a fast-paced environment where customer service and continuous improvement are at the heart of everything you do? We are seeking a skilled IT Service & Support Specialist to join our client in Malton. In this role, you will play a pivotal part in advancing end-user service, managing service requests and incidents, and driving functional changes and business process improvements.
Key Responsibilities:
* Deliver functional changes and improvements to business processes while identifying areas for enhancement.
* Collaborate with IT teams and third-party organizations to resolve service issues and ensure alignment with SLAs.
* Manage incident, problem, and change processes, integrating service desk best practices and driving process improvements.
* Build strong relationships across IT to enhance end-user productivity and satisfaction.
* Promote self-service tools and knowledge-sharing initiatives to reduce costs and improve service delivery.
* Oversee the asset lifecycle of end-user devices, maintaining controls for access, licensing, and security.
* Support out-of-hours coverage and respond to incidents during and outside of standard hours, including participation in the on-call rota.
What We’re Looking For:
* Strong IT skills with a passion for technology and continuous improvement.
* A problem-solving mindset, attention to detail, and a professional, methodical approach.
* Effective communicator with strong conflict management skills and a commitment to excellent customer service.
* Familiarity with IT service desk tools and best practices.
* Flexibility to adapt to non-standard hours and a proactive, team-oriented attitude.
What You’ll Receive:
* Competitive salary ranging from £28,000 to £32,000, dependent on experience.
* A structured shift pattern between the hours of 5:00 am - 5:30 pm, alternating shifts.
* Participation in an on-call rota every 1 week in 8, offering a bonus plus additional earnings for calls answered.
This is a fantastic opportunity for a dedicated IT professional to make a meaningful impact in a highly collaborative environment. #J-18808-Ljbffr