Job Title: Dynamics BC Support Engineer
Location: Oxfordshire - Hybrid
A key client of our are seeking a Dynamics BC Support Engineer to join their dynamic Customer Service Team. This role plays a crucial part in delivering high-quality support and service to customers, ensuring they receive the best possible experience with the company's products and services.
About the Role:
As a Customer Service Team Member, you will be responsible for providing exceptional customer support, managing tickets, handling service requests, and ensuring communication is clear and effective. You will be integral in improving customer satisfaction, troubleshooting issues, and collaborating across teams to provide innovative solutions. The role involves both reactive support and proactive service changes, with a focus on delivering customer-centric solutions efficiently and effectively.
Key Responsibilities:
Technology & Innovation:
Stay up to date with related technologies, developments, and releases used by customers.
Leverage internal tools to maximize customer satisfaction through effective ticket and change management.
Explore potential enhancements and options available to customers.
Expand your knowledge of industry-standard tools and emerging technologies.
Become 2nd Level Support for designated areas as defined by the Customer Service Lead.Approach:
Prioritize customer satisfaction by maintaining clear and regular communication.
Efficiently triage and res...