Are you passionate about IT and eager to develop your technical support skills? Join a prominent logistics and supply chain management company that offers a wide range of services, including road, air, sea, and warehouse logistics. They are currently seeking for a Junior Helpdesk Analyst who will be the first point of contact for internal users, troubleshooting a range of IT issues and supporting our business operations.
In this role, the junior helpdesk analyst will have the chance to work with Office365, Azure Active Directory, and various IT equipment while providing excellent customer service.
If you would like to learn more about this opportunity, feel free to reach out and apply today!
Responsibilities:
* Serve as the first point of contact for IT support, handling technical issues for users.
* Troubleshoot IT problems related to computers, network devices, and software systems.
* Perform remote troubleshooting through diagnostic techniques, escalating when necessary.
* Manage the internal ticketing system to ensure timely resolution and effective communication.
* Maintain accurate records of interactions and technical issues.
* Support hardware repairs and coordinate with third-party maintenance providers.
* Monitor business solutions to address errors before they impact operations.
* Create and update knowledge base articles for common IT issues.
* Participate in on-call support as needed.
Required Skills:
* Basic understanding of computer systems, mobile devices, and tech products.
* Strong problem-solving skills and attention to detail.
* Excellent communication skills, both written and verbal.
* IT related degree - Computer Science or Network Engineering.
Benefits:
* Opportunity for growth and development in a supportive environment.
* Gain hands-on experience in a fast-paced IT environment.
* Enhance your problem-solving skills by working with a variety of tech products.
* Collaborate with a supportive team, with opportunities for training and development.
Salary:
* £25,000 base salary per annum
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