Roles will be based in Hartlepool - full training given - telephony and processing work
Working within the busy area of the Revenues & Benefits department you will be involved in processing all Housing / Council tax changes, RTI cases, and new claims following the procedures given and working to KPIs with excellent accuracy at all times.
To deal directly with customers of the service via letter, email, and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
Keeps own knowledge up to date through the use of publications, briefing notes, and bulletins as well as attends external training sessions to improve wider team skills
Knowledge of Housing Benefits / Council Tax
Delivers under pressure with a flexible approach to work
For example, as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme, or London Councils Appeals Service.
Career progressions within our Revenue and benefits processing department:-
We are proud of the benefits we offer employees of NEC Software Solutions
~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/ sell
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.A fantastic selection of flexible benefits to suit your individual needs
~ We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. All offers are subject to satisfactory vetting, financial probity checks and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.
NEC is an equal opportunities employer, welcoming applications from all communities.
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help.