Our story begins in 2013: Get Living started by creating its own industry, ‘Build to Rent’. We create brilliant, big-city neighbourhoods, each unique and compelling in their own right. Our vibrant communities connect people and create lasting social, environmental and commercial value.
Our technology is key to what we do, and with doubling the size of our business over the next 2 years we are going through a considerable amount of change as we upgrade our systems, processes and insource the IT function.
We are looking for someone with a passion for technology who enjoys working in an energetic environment where no two days are the same. There will be lots of change and sometimes it won’t always be clear what the right answer is, so being comfortable with ambiguity and willingness to adapt is key to success. Customer service is vital, and willingness to help and go the extra mile is quite often more important than knowing the answer first time.
However, technical skill is also important and so have a good understanding of Cisco and Microsoft technologies with experience of supporting a varied userbase is essential.
Being in front of our colleagues and supporting them face to face is essential. We have sites in Stratford (London), Elephant & Castle, Southwark, Manchester, Lewisham and Maidenhead, with new sites due to open later on this year. The role will be predominately London based but travel to other locations will be required. We do believe that flexibility is also important.
Most important being willing to learn and grow, and have fun whilst doing it!
Key Responsibilities & Accountabilities
1. Support and manage all Get Living IT environment including supporting building landlord networks, ensuring smooth day-to-day operations across all infrastructure and Network components.
2. Maintain and support all corporate network infrastructure, focusing on Cisco Meraki solutions, including wireless, security, and switching technologies.
3. Maintain scalable, secure IT infrastructure systems that meet business needs and comply with security standards.
4. Provide 3rd Line support for Microsoft 365 applications (Exchange, SharePoint, OneDrive, Teams), and proficiently manage Microsoft Intune, including Autopilot configuration, application patching, and device management.
5. Provide advanced support for Microsoft Office applications, troubleshooting issues, and optimizing performance to meet business needs.
6. Lead or contribute to various projects, ensuring successful delivery within scope, time, and budget. Collaborate with stakeholders to ensure solutions meet business and operational needs.
7. Monitor network performance using Cisco Meraki and other tools, identifying and resolving issues related to connectivity, security, and overall network health.
8. Enforce network security protocols, including firewalls, VPNs, and intrusion detection systems (IDS/IPS), with a strong focus on Cisco Meraki security capabilities.
9. Support and maintain servers and cloud-based systems, ensuring reliability patching, availability, and scalability ad any upgrades or new installs.
10. Develop and maintain disaster recovery plans, including regular testing and system backups to ensure business continuity.
11. Act as a critical escalation point for technical incidents, providing advanced troubleshooting and support for complex infrastructure issues raised by the internal IT team.
12. Apply basic understanding of ITIL principles to support incident, change, and problem management processes, ensuring service delivery aligns with ITIL best practices.
13. Maintain detailed documentation of network configurations, infrastructure designs, and troubleshooting steps.
14. Work closely with other IT team members and departments to identify network and infrastructure needs, support new technology deployments, and provide solutions for business growth.
15. Collaborate with third-party vendors for all incident response, purchasing hardware, software, and services; manage relationships and ensure compliance with service agreements.
16. Working with SOC team to monitor all security events including monitor and respond to Darktrace alerts.
Qualifications & Experience
1. Demonstrated experience in network engineering, infrastructure engineer, 3rd line Engineer or similar, with extensive experience in Azure/Microsoft and Cisco Meraki technologies, and experience working as escalations.
2. Scripting knowledge (PowerShell).
3. Experience with Teams based telephony (Luware Nimbus).
4. Experience of Darktrace.
5. Experience of Microsoft Sentinel.
6. Certifications (preferred):
1. Cisco Certified Network Associate (CCNA) or higher
2. Microsoft Certified: Azure Administrator Associate
3. Microsoft 365 Certified: Modern Desktop Administrator Associate (preferred for Intune experience)
4. ITIL Foundation Certification
7. Experience in the Build-to-Rent (BTR) and real estate industries, supporting property management operations (desirable).
8. Desirable experience working with Yardi Property Management or similar real estate management systems.
9. Strong experience with network administration (LAN/WAN), routing, switching, and Cisco Meraki solutions (wireless, security, and switching) including knowledge of firewall configurations and network security best practices and technologies.
10. Strong understanding of IP addressing, DNS, DHCP, and subnetting.
11. Experience managing cloud infrastructure (Azure) and on-premises systems.
12. Proven ability to manage and support an IT environment, ensuring smooth operation.
13. Proficiency in Microsoft 365 administration and troubleshooting, including Exchange, SharePoint, OneDrive, Teams and Microsoft Office.
14. Extensive knowledge of Microsoft Intune, including Autopilot, device management, and third Party application patching.
15. Extensive third-line support experience, handling complex escalations and resolving advanced technical issues.
16. Familiarity with the ITIL framework, understanding basic principles of incident, change, and problem management.
17. Able to work efficiently and prioritise workloads/projects within agreed timelines independently and as part of a team.
18. Ability to communicate effectively with team members and demonstrate good punctuality.
19. Adapts well to and is energised by change, whilst maintaining focus on key business goals and personal objectives.
20. Excellent problem-solving skills with a logical and analytical mindset.
21. Strong verbal and written communication abilities, with the capacity to convey technical concepts to non-technical users.
22. A patient and customer-oriented approach with a commitment to delivering high-quality support.
23. Attention to detail and a methodical approach to troubleshooting and documentation.
24. Professionalism and a positive attitude, even when faced with challenging situations.
Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.
Get Living Commitment
Diversity & Inclusion
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Health and Safety
Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.
We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.
We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.
ESG
Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.
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