We are now recruiting for a Clinical Team Manager/Navigator at our Ipswich contact centre. This is a great opportunity for Clinicians who are looking for more responsibility and a step up from their current role. As the Clinical Team Manager you will provide line management to Clinical Advisors and Health Advisors within the 111 Contact Centre. Annual Salary: £51,725.00 We have part time/full time positions available, the key responsibilities will be to; Provide effective clinical leadership and management of IUC advisors (clinical and non-clinical). Provide clinical expertise to the team within the IUC contact centre whilst on shift. Provide clinical advice and direction to staff on site and across the network as required. • Maintain compliance with Clinical Advisor (CA) NHS Pathways License requirements. Provide safe and appropriate clinical re-validation, signposting and assist with clinically appropriate triage of patients contacting NHS IUC services. • Direct line management of HAs and CAs within the IUC contact centre and provide training, coaching and monitoring. Provide well-being support and plans as required and participate in clinical and safeguarding supervision. • Maintain competencies in line with the NMC/HCPC defined competency frameworks. Uphold our code of conduct and role model our values. • Promote and monitor safe and effective practice and compliance with all training, processes, policies and procedures. • Enhance the patient/client experience of using IUC services by assisting with investigation of incidents, complaints, feedback and providing shared learning. • Communicate, contribute to and uphold organisational objectives, vision and values. Build and maintain effective professional relationships across the business. • Deputise for the Clinical Lead as required. • Dynamic risk assessment of the Clinical Assessment Service (CAS) queues and clinical risk assessment of cases awaiting call back in the CAS or within the NHS 111 clinical queue. • Liaise with CAS team and SCDM when required to ensure clinical safety of CAS queues and initiate case streaming as appropriate. • Responsible for following escalation plans for CAS and NHS 111. • Maintain communication link between different operational teams (clinical and non-clinical) and other Managers/Supervisors. • Data analysis and writing accurate reports for both internal and external parties; participate in service development projects and investigations. • Complete additional workstreams to aid service delivery – at discretion of Clinical Lead/Contact Centre Manager. • Assume the role of on-site responsible clinical leader at times of pressure, escalation and business continuity emergencies to the level of Operational (Bronze) Lead, working collaboratively with other teams across the IUC network. • Liaise with appropriate teams to facilitate and support induction, preceptorship and on-going training and development of advisors. • Ensure compliance with training requirements for all advisors. • Conduct audits in line with Practice Plus Group governance, NQR and NHS Pathways CQI requirements. • Performance manage advisors to support the achievement of service requirements and KPIs and meet individual performance objectives. • Undertake regular one to one reviews and staff meetings with reportees and participate in the same with own line manager and operations team. • Ensure overnight health assessments are completed and reviewed. • Develop and manage the rota to ensure the contact centre is appropriately staffed at all times. • Monitor and manage sickness, annual leave and staff attendance. Please see JD attached for further information.