Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family-like Care"? If the answer is "yes" then this could be the career for you!
We have a fantastic opportunity for a Booking Clerk to join our team.
Duties will include:
* Always working to a high level of customer service
* Booking in cars for Service, MOT’s & Repairs via inbound/outbound calls and via email
* Upselling and cross-selling additional products and services
* Engaging on-line chat requests and dealing with online bookings
* Complete follow-up calls within 24 hours of completion to confirm the customers' satisfaction levels have been met
* Updating customers on parts ETA’s and booking upon arrival
* Corresponding with the Service Reception Manager where necessary
* Regular communication with Service Department to confirm quality and quantity of bookings
* Any other ad hoc duties when required
Minimum Requirements:
Excellent communication skills. Be confident on the telephone and have a minimum of a basic understanding of I.T. Be able to remain positive and focused during busy spells, forward-thinking, and keen to learn with an interest in development and progression. Hardworking, punctual, reliable, ability to use own initiative, and must have a ‘can do’ attitude. Polite and courteous.
Education & Experience:
* GCSE or equivalent (preferred)
* Customer service: 1 year (preferred)
* Administrative experience: 1 year (preferred)
Working Hours:
Monday – Friday, 10:00 – 18:00 (7 working hours per day)
Full-time with permanent contract
Salary:
Basic salary: £20,821.00 + bonus earning opportunity
Overtime available to suit the department needs
Following a successful probation period, you will be applicable to join our subsidised company car scheme.
Please send a covering letter and your CV to our General Aftersales Manager Alex Hansen at aftersalesmanager@westendgarage.co.uk.
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Management and Manufacturing
* Industries: Motor Vehicle Manufacturing
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