Field Service Engineer London Annual Salary: £35k plus benefits Working Hours: 42.5 hours per week Join a dynamic team where customer satisfaction and business success go hand in hand As a Field Service Engineer, you’ll play a vital role in ensuring seamless order delivery while contributing to the overall growth of the business. As a valued partner in the company, you won’t just be an employee but, you’ll be part of a team that shares in both the responsibilities and the rewards of success. The company thrives on a strong team ethic, where collaboration, initiative, and personal development are highly encouraged. This role is perfect for someone who takes ownership, enjoys problem-solving, and is passionate about delivering an exceptional customer experience. Key responsibilities: Install, commission, service, and repair equipment at customer sites. Conduct site surveys for new and existing installations. Provide timely feedback on quality issues and sales opportunities. Deliver technical support to customers and colleagues as needed. Adhere to all relevant quality and health & safety standards. Maintain accurate and prompt reporting of work carried out. Represent the company professionally, promoting products and services where appropriate. Extensive travel within the UK and occasionally may be asked to travel outside the UK. Qualifications & Knowledge: Valid Health & Safety certifications. Relevant customer accreditations (e.g. UKPN, National Grid, London Underground). Skills and Attributes Strong electrical/electronic fault-finding abilities. Electromechanical installation experience. Physically fit for manual handling. Detail-oriented with strong problem-solving skills. Clear, concise, and timely communication/reporting. Company benefits include: Real Living Wage employer Real Living Pension scheme - 12% contribution to pension (5% by employee, 7% by employer) Uniform provided Van & tools provided Overtime paid at 1.5 (plenty of overtime available) Training programme Company celebrations Cashback healthcare plan Private GP service Employee Assistance Programme Salary sacrifice schemes (Home and Tech scheme - working with Ikea and Currys) Extended holiday leave (equivalent of 33 days holiday leave each year) Company Christmas shut down KPIs: First Time Fix Rate This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency