Salary: £33,462 - £37,180 per annum. Dependent on skills and experience.
Hours: Full time (35 hours)
Location: Mainly home based while covering a patch in and around Milton Keynes. There is a requirement to travel and to visit the regional office in Little Canford on a monthly basis.
Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
As one of our Housing Officers, you will be responsible for delivering housing services directly to the residents on your patch, reporting into a Housing Team Leader. You will deliver a range of great services to our residents, including:
* Letting empty homes
* Engaging with residents
* Managing estate services and undertaking health and safety inspections
* Tenancy management
* Managing anti-social behaviour
In this role, no two days are the same. It provides a great opportunity to have a real impact on people’s lives, and to develop the skills and experience to progress your career in housing.
About you
You will need to be customer focused and enjoy getting out and about meeting our residents. You will be able to work remotely and manage your time effectively.
You will be organised, have an eye for detail, and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.
You will need to be able to drive and have access to your own vehicle, as all our Housing Officers cover their own geographical area.
You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:
* Previous experience in housing management or a customer service background
* Knowledge of rent collection processes
* Commitment to providing excellent customer service
If you would like to find out more about the role please contact Claire Owen, Regional Manager on 07917 178657, or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
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