Description PRINCIPAL ACTIVITIES: Greet customers warmly on counter Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices Inspire customers to dream by introducing them to our range of products Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers Demonstrate an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer. GENERAL DUTIES: Keep the counter tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling) Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office team members. Education and/or work experience : At least two years’ higher education in cosmetics sales At least one years’ successful experience in a cosmetics sales post for a well-known quality house or retailer Expertise : You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup) Fluent English Personal and environmental presentation: Pay close attention to the cleanliness and tidiness of the sales space Ensure you are always highly presentable Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness Enjoy a challenge and thrive in a sales environment Possess a strong team spirit and share your experiences and expertise with enthusiasm Are passionate about fragrance and beauty Have a good awareness of colour