IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF ROLE: Analysis and development of site visit processes Produce and analyse performance metrics to enable improvements to be made to Site Visit performance Help to deliver and maintain a trained field force Help manage the recruitment of Meter Readers based on location of work Produce reporting for Managers MAIN RESPONSIBILITIES Support for the field agents, coaches and managers for all activities, including: Pro-actively analyse the field staff schedules and attendance, including vehicle tracking and performance. Provide updates to continuously improve effectiveness and efficiency - including quality of work and record keeping Validate, review and manage payroll bonus claims Manage the on-boarding and off-boarding of field staff Proactively resolve field issues for the company and the customer to ensure outstanding work is completed within agreed targets Working closely with other IMServ teams to ensure customers receive a high-quality service Arrange purchase, storage & issue of tools & equipment to staff Proactively monitor dispatched work volumes against targets, analyse cancelled and failed jobs and provide feedback Manage field radius reviews and subsequent vacancies/changes in work patterns of the team Involvement in the planning, development, documentation and deployment of new services and system enhancements, ensuring the creation of supporting documentation PERSON SPECIFICATION: Customer focused; able to identify and respond to needs Good problem-solving skills, able to grasp problems quickly and draw informed conclusions Able to work in a complex environment with conflicting demands Anticipates issues and is pro-active in dealing with them Can manage own time to meet daily requirements Flexible, willing and able to cope with change and the ability to work under pressure Positive and enthusiastic with a can-do attitude Conscientious, accurate and diligent Good level of written and spoken English Good level of Microsoft office packages (Excel, Word, etc) Good data analysis skills Budget management experience COMPANY BENEFITS: 28 days annual leave plus Bank Holidays Annual leave Buy & Sell scheme Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary Subsidised Health cover Subsidised Dental Cover Contribution towards Eye Tests and Glasses In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme Reward & Recognition (Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for. (Please note that we reserve the right to close this position before the expiry date) ADZN1_UKTJ