Customer Incident Response, Global Services Security - Customer Incident Response Team
Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customers operate securely in the cloud. Building on those experiences you’ll collaborate with AWS service teams on new features, innovate with new technologies, and explore new challenges.
The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.
Key job responsibilities:
1. Perform and oversee incident response operations.
2. Become a deep technical resource that earns the trust of customer stakeholders before, during, and after a security event.
3. Independently contribute to teams that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.
4. Design, build, and deploy solutions to automate security operations and incident response on AWS.
5. Independently contribute to internal builder projects to develop new consulting engagement models and capabilities for customers.
6. Develop high-quality content, such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work that we deliver.
7. Innovate on behalf of customers by translating your thoughts into actionable results.
8. Mentor and invest in our consultants, partners, and customers to raise the bar for our customers.
9. Periodic on-call required.
Minimum Requirements:
1. Experience performing incident response activities.
2. 1+ years of experience building/operating on the AWS platform.
3. 3+ years of experience in technical IT security or related job role.
4. 2+ years of threat detection or incident response experience.
5. Hands-on experience in incident response technology, security, automation, implementation, integration, and/or deployment.
6. Hands-on technical expertise in building scripts, tools, or methodologies that enhance customers’ threat detection and incident response capabilities.
7. Strong scripting skills in modern scripting languages like PowerShell, Python, Node.js, Javascript, Bash, Ruby, or SQL.
8. Experience communicating complex technical matters clearly and concisely orally and in writing.
9. Experience managing customers during a security event, including managing customer expectations and delivering results.
10. Detailed knowledge of incident response workflows and processes.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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