Job Overview
The post holder will be responsible for the operational management of clinical specialties within their Directorate’s portfolio. This includes the delivery of national and corporate performance targets including finance, activity, workforce and others as applicable.
The post holder will work closely with their deputy operations manager, service manager, and heads of nursing to provide operational support for elective and non-elective pathways, working together to ensure the service continues to improve and develop.
In addition, the post holder will work closely with the chiefs of service, consultants and clinical staff to ensure that projects and initiatives are developed and implemented successfully and that an excellent patient experience is provided.
Main duties of the job
1. Responsible for the operational management for directorate services.
2. Help clinical teams resolve operational issues on a day-to-day basis, ranging from basic administration issues, to more complex problems.
3. Work closely with heads of nursing to provide operational support and help with any issues as required.
4. Ensure the establishment and maintenance of good relationships and communication throughout the departments, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets are delivered.
5. Work closely with consultants and clinicians to develop innovative patient focused services.
6. Ensure contractual and performance targets are met, including the delivery of key performance targets for elective and non-elective activity, reporting any variances to the Associate Director, and providing an action plan as required.
7. Lead on capacity planning processes and discussions. Represent the service areas on relevant internal committees.
8. Lead on waiting times for the departments, ensuring that robust internal mechanisms are in place to plan, manage and monitor services to meet access targets.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Surrey, Hampshire and south Buckinghamshire. As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have 3 main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values and the behaviours that support them guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other: Committed to Excellence, Working Together and Facing the Future.
Detailed Job Description And Main Responsibilities
Financial Management
Responsible and accountable for specific directorate budgets, ensuring the optimum use of resources and establishing and maintaining effective management processes to ensure financial control.
Identify and implement cost improvements and revenue generation opportunities in accordance with corporate policy and the directorate’s strategic agenda.
Human Resources
Provide leadership, direction and support to all staff within the departments, encouraging teamwork and good working relationships.
Ensure all staff within the areas managed receive regular appraisal and have personal development plans.
Ensure the directorate implements and adheres to Trust HR policies and procedures.
Assist in the overall management of staff recruitment and selection, manage sickness absence, training and other HR policies.
General Management
Lead on specific projects as required by the Associate Director.
Identify potential for service improvement and develop business plans for service developments; investigate and respond to patient complaints.
Develop and implement changes based on external and internal reviews of services.
Person specification
Qualifications
Essential criteria
* Masters’ degree or equivalent level of experience
* Postgraduate qualification in management
Specific Competencies
Essential criteria
* Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working
* Excellent communication skills, including negotiation, with the proven ability to liaise effectively within a multidisciplinary team-based environment
* Detailed knowledge and understanding of NHS targets
* Ability to meet deadlines and complete tasks within agreed timescales
* Project management skills
* Operational/organisation skills and ability to lead, motivate, inspire and support a multi-professional team
* IT literate: proficient in the use of word processing and spreadsheet packages
* Ability to understand complex issues, problem solve and propose solutions
Personal Requirement
Essential criteria
* Driving License and Car
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well-performing, well-led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other: Committed to Excellence, Working Together and Facing the Future.
Apply online now
If you have problems applying, contact
Address: Heatherwood Hospital
London Road
Shortlisting: Shortlist
SL5 8AA
Telephone: 07392288737
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