Customer Care Advisor - Fixed Term Contract
Service Desk Advisor – Fixed Term Contract
Monday to Friday 8am – 5pm
£25,000 per annum increasing to £26,000 after probation
Our client, who is part of a global organisation, is seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor on a fixed term contract for up to 9 months.
The overall purpose of the role is to work as part of a team to provide high quality day-to-day support to enable the effective operation of their customer service desk.
Duties To Include
* Answer all incoming calls.
* Process and update requests from the client base, internal personnel, and suppliers via telephone, fax, e-mail, or web.
* Accurately process reactive, planned, and statutory compliance tasks.
* Action reactive requests from our client base and log all requests on the in-house computer system.
* Liaise with site-based engineers and field-based facility managers to action requests as necessary.
* Liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
* Ensure that timeframes are adhered to in relation to service level agreements.
* Be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to.
Candidates Suitable For This Role Will
* Be proficient in Microsoft Office (Word, Excel, and PowerPoint) is essential.
* Have previous experience working with an internal database (advantageous).
It Is Essential For The Right Candidate To
* Have excellent verbal and written communication skills.
* Be organised and able to multi-task.
* Manage time effectively to achieve required outcomes.
* Work under pressure.
* Have a minimum of one year of experience working in a help desk environment (desirable).
* Have working experience in a customer-focused setting (essential).
The role is working within a beautiful open plan office, with a friendly team. Progression and development opportunities are abundant.
If you have the relevant experience and would like to learn more, please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.
Please note, Safer Hand Solutions is acting as an employment agency on behalf of a client. By applying, you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you regarding any other suitable vacancies.
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Customer Service
Industries
Administrative and Support Services
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