We are currently working with a well-established educational institution in Cambridgeshire, who are looking to appoint an ER Adviser on a permanent basis. This will be a full-time position based, with hybrid working (2 days home working). The ideal candidate will have extensive experience of dealing with high volumes of ER casework, and ideally be CIPD L3 or L5 qualified. Duties will include (but are not limited to): Acting as the first point of contact to provide advice and solutions to managers on employee relations matters including, working arrangements, contractual matters, sickness, employee communication and consultation, either via phone or e-mail, in line with current legislation Responding to a wide range of customer enquiries, via telephone, e-mail or other correspondence, relating to HR issues/administration in a professional manner, to ensure that clients receive timely, accurate and valuable advice Liaising with the school’s other allocated contacts, to ensure a seamless HR, Payroll & Pensions service Drafting template letters in relation to any informal/formal meetings relating to ER cases, attending meetings/hearings as deemed necessary Working in conjunction with colleagues in the HR advisory team to effectively hand over relevant cases ensuring a smooth and consistent service is provided Delivering a range of HR activities within identified areas of work and support the work of HR Partners and Lead HR Partners Actively contributing to the development and continuous improvement of the HR Advisory team, undertaking specific projects to embed consistency and best practice Keeping professionally up to date with human resource management trends and initiatives locally and nationally, identifying how they may impact on local service requirements and delivery or be utilised to improve efficiency Undertaking HR related assignments and projects as identified by senior colleagues that are appropriate to this role and the individual’s experience Maintaining HR information management systems will relevant information, as per standard operating procedures Attending and advising at formal meetings, where appropriate in accordance with experience and knowledge Experience required: Experience dealing with a high volume of ER casework Ideally CIPD L3 or L5 qualified Rewards and Benefits: 26 days annual leave bank holidays (rising up to 33 days) Pension scheme BUPA cash plan Hybrid working Development opportunities Working hours : 37 hours per week Monday - Thursday, 8.30am - 5.00pm, Friday 8.30am - 4.30pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.