Job summary We have an exciting opportunity for an efficient administrator to support in our Community Division clinical teams. The successful candidate will have good organisation and people skills, be computer literate and havethe ability to work with limited supervision. The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users. Main duties of the job Undertake clerical duties within the office area and provide reception duties to ensure the needs of the services are met. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per Annum pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number 350-CC6771117 Job locations Willow House 168 Dragon Lane Whiston L35 3QY Job description Job responsibilities Provide comprehensive administrative support to teams. Use information systems with specific responsibility to ensure a high standard of information recording is maintained. Produce standardised computer generated reports and/or statistical information as requested by line manager. Undertake general office duties, including ordering supplies and managing stock levels. Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only. Transfer relevant information to all health and social care providers as requested by line manager. Input accurate and timely information required for audit purposes. Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace. Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence. The post holder shall as necessary provide cover for and undertake duties of absent colleagues. Assist with the training of new clerks within the service. Please see attached Job Description for a full list of Duties and Responsibilities. Job description Job responsibilities Provide comprehensive administrative support to teams. Use information systems with specific responsibility to ensure a high standard of information recording is maintained. Produce standardised computer generated reports and/or statistical information as requested by line manager. Undertake general office duties, including ordering supplies and managing stock levels. Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only. Transfer relevant information to all health and social care providers as requested by line manager. Input accurate and timely information required for audit purposes. Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace. Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence. The post holder shall as necessary provide cover for and undertake duties of absent colleagues. Assist with the training of new clerks within the service. Please see attached Job Description for a full list of Duties and Responsibilities. Person Specification Knowledge/ Experience Desirable Previous healthcare clerical experience Skills Essential Good keyboard skills Ability to plan, prioritise and schedule work Effective communication and interpersonal skills Ability to work with attention to detail Ability to work effectively within teams Ability to work on own initiative Qualifications Essential GCSE/NVQ2 or equivalent, or equivalent work based experience Computer literate Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Person Specification Knowledge/ Experience Desirable Previous healthcare clerical experience Skills Essential Good keyboard skills Ability to plan, prioritise and schedule work Effective communication and interpersonal skills Ability to work with attention to detail Ability to work effectively within teams Ability to work on own initiative Qualifications Essential GCSE/NVQ2 or equivalent, or equivalent work based experience Computer literate Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Willow House 168 Dragon Lane Whiston L35 3QY Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)