Dorset HealthCare University NHS Foundation Trust
About
Dorset HealthCare is responsible for all mental health services and many physical health services in Dorset, delivering both hospital and community-based care. We are the biggest provider of healthcare in Dorset, and our services continually evolve and develop to meet the needs of the local community.
We serve a population of almost 800,000 people and employ around 7,000 staff, covering a wide range of expertise and specialisms. Our staff provide healthcare at over 300 sites, ranging from village halls and GP surgeries to mental health inpatient hospitals and community hospitals - as well as in people's homes.
Dorset HealthCare's services include:
* Dorset's 12 community hospitals and minor injuries units
* Adult and children's community health services (physical and mental)
* Specialist learning disability services
* Community brain injury services
Our community health services encompass: district nurses, health visitors, school nursing, end of life care, sexual health promotion, safeguarding children, diabetes education, audiology, speech and language therapy, dermatology, podiatry, orthopaedic services, wheelchair services, anti-coagulation services, pulmonary rehab, early discharge stroke services, Parkinsons care, community oncology and breastfeeding support services.
Our annual income is around £253 million.
We have University Trust status and work collaboratively with Bournemouth University to provide benefits for patients and staff. Our University Trust status supports us in providing innovative care, promoting clinical excellence, and attracting and retaining high-quality staff. The Trust also has active relationships with Southampton University and St Loyes.
Key details
Location
Site: St Leonards Hospital
Address: 241 Ringwood Road
Town: Ferndown
Postcode: BH24 2RR
Major / Minor Region: Dorset
Contract type & working pattern
Contract: Permanent
Hours: 37.5 hours per week (Full or part time - 18.75 - 37.5 hours)
* Full time
* Part time
* Flexible working
Salary
Salary: £24,071 - £25,674 p.a. pro rata for part time
Salary period: Yearly
Grade: (Band 3)
Specialty
Main area: Healthcare Advice & Assistance
Job overview
Are you looking for a new challenge in 2025 where you can be compassionate and save lives across the Dorset community? This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient-focused service to people requiring healthcare advice and assistance.
Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle - Please see attached documents for further rota details.
Training course information:
Full time course - 3rd March 2025
Part time course – 23rd March 2025
Interviews will be held on the week commencing 20th January 2025
Regretfully we do not offer Tier 2 sponsorship for this position.
Advert
At Dorset HealthCare we are passionate about the support and training we provide for our Heath Advisors; you will have a period of supervised practice with our supportive team.
Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.
Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.
Always maintain the integrity and confidentiality of all patient and Trust information.
Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support.
At Dorset HealthCare we want to offer all our staff the opportunity to work flexibly, putting health and wellbeing first, whilst continuing the delivery of excellent patient care. Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.
What working for us will provide:
* 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
* Excellent NHS pension scheme
* Health and wellbeing services
* Flexible working options, including family-friendly hours
* Free training and one-to-one career coaching to reach your career goals
* Preceptorship programme for newly qualified nurses and AHPs
* Access to nine staff networks – have a voice and transform our Trust
* Relocation costs where applicable
* Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying annual leave
* NHS discounts to save on your shopping, gym membership and more
Visit our careers website.
What you need to do: Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you. Alternatively, if you would like more information about the role please do not hesitate to contact us.
Regrettably, we are not able to offer sponsorship for all our job roles. If you attempt to apply for a role that we do not offer sponsorship for, you will receive notification of this at the time of starting your application and you will not be able to proceed. At this point, we wish to thank you for your interest in working for us and apologise we cannot take your application any further.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Knowledge skills & training
Essential criteria
* Good all-round education
* Word Processing and IT skills, strong keyboard skills
* Ability to work to defined policy, procedures, practice and instructions.
Desirable criteria
* Pathways trained, or working towards (must also be able to meet minimum threshold of 200 calls per month, required to maintain proficiency in Pathways)
* Knowledge of First Aid
* Basic knowledge of anatomy
* To attend full-time training
Experience
Essential criteria
* Experience with dealing with the General Public.
* Experience using a telephone as a regular means of communication in a work environment
* Ability to work to defined policy, procedures, practice and instructions.
Desirable criteria
* Experience in working in the voluntary or health sector.
Personal Qualities / Aptitudes
Essential criteria
* Good quality application - complete, legible, good spelling and grammar
* Ability to attend and successfully complete required training
* Committed to high quality patient care and patient experience
* Committed to continuous professional development and personal growth
* Able to ensure care of own health and wellbeing to promote improvements to physical and emotional wellbeing
* Demonstrates a positive and flexible approach in line with the changing nature of the trust service delivery model
* Committed to the values based principles of high quality patient care to include; compassion; care; competence; communication; courage and commitment in all aspects of service delivery
Skills, knowledge, ability
Essential criteria
* Word Processing and IT skills
* Ability to work as part of a team
Desirable criteria
* Knowledge of First Aid
Further details / informal visits contact
Name: Sarah Hawkins
Job title: Business Operations Manager
Email address: [email protected]
Telephone number: 0300 369 0004
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