Customer Support Representative
Remote with one day per week in the office (Poole). Candidates must be based within a commutable distance, no further than Berkshire.
Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Support Representative. This role to deliver excellent first and second line support to their customers for financial software and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user enquiries.
Key Responsibilities and Duties
* Manage inbound support tickets by telephone and email on both non-technical and technical support
* To gather information, determine the root cause and devise solutions to resolve the query
* Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
* Raise issues & risks to the product team and Customer Service Director where necessary
* To work closely with the project delivery and internal product team
* Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer
* Develop personal knowledge of business and software to support the Company’s key activities
What do you need to qualify for this role?
* Good general IT Software and or Financial/Accounting knowledge is essential and a genuine desire to provide the best possible solutions to clients and your colleagues is essential
* Competent user of MS office applications including MS Excel with excellent verbal and written communication skills
* Confident in assisting clients via telephone or email and working with external customer-facing projects
* Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
* To be organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities
* Financial/Accounts background - A Financial/Accounts qualification would be advantageous
Company Benefits
* Private healthcare
* 25 days holiday plus birthday off
* Stakeholder pension
* Death in service x4
If you are interested in working for a fast growing well reputed fintech business and have a passion for exceptional customer service then please apply now!
Salary is depending on experience. In order to be considered for the highest salary bracket for this role, you will need to have/demonstrate all the skills and experience mentioned above.
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